September 17 - 20, 2017 | Las Vegas

APC Schedule by Day

Join us for 4 days of premier live-training!

For full Workshop and Session descriptions, click on the + signs.

Saturday, September 16th

8:00 am – 5:00 pm

PACE Certification Review and Testing

PACE Certification Schedule

(7:00 am – 8:30 am) PACE Registration. Beverages available for attendees. Breakfast is on your own.

(8:00 am – 9:15 am) Module 1 Review: Interpersonal Communication

(9:15 am – 9:30 am) Beverage Break

(9:30 am – 10:45 am) Module 2 Review: Task and Project Management

(10:45 am – 11:00 am) Rest Break

(11:00 pm – 12:15 pm) Module 4 Review: Internet and Computer Skills

(12:15 pm – 1:30 pm)  Lunch Break

(1:30 pm – 2:45 pm) Module 3 Review: Management Skills

(2:45 pm – 3:15 pm) Beverage and Snack Break- Questions for Speaker

(3:30 pm – 4:45 pm) Exam** 

*On your own with ASAP Dollars.

**Onsite exam is optional. You may take the exam online when you return to your office. Learn more

2:00 pm – 6:00 pm

Conference Registration/Customer Service Desk Open for APC and EA Summit

 

Sunday, September 17th

7:00 am – 6:00 pm

8:30 am – 3:30 pm

Conference Registration/Customer Service Desk Open

Full-Day Workshops*

W1 - The Highly Effective Administrative Leader

Sandy Geroux, CEO, WOWplace International, LLC

Many administrative professionals serve in leadership roles with or without authority. This Workshop will focus on three major factors that greatly impact your ability to lead: communication, negotiation and self-awareness. We will use role-playing, brainstorming, idea-sharing and interactive exercises to sharpen your skills and navigate the challenging responsibilities of leading individuals and teams. The day will culminate with an engaging round of Leadership Bingo™ (a fun leadership self-assessment tool). You’ll also learn about:

  • The four different communication styles and behaviors and which to utilize for maximum effectiveness in any situation.
  • The principles of indirect influence in order to guide even the most difficult conversations.
  • How to be more proactive, flexible, and adaptable when anticipating and reaching for specific outcomes.

How to apply the WOWplace Rules by recognizing your leadership strengths and challenges and create a plan to incorporate them into your daily activities.

W2 - Project Management Simplified: Master the Methods and Control the Chaos!

Chrissy Scivicque, PCM, ATD, Founder & CEO, CCS Ventures LLC

As administrative professionals, you likely oversee many projects of varying size and purpose, with little direction and few resources. Things can get off track quickly without knowledge of appropriate methods for planning and executing the phases of a project. This Workshop provides a road map for project management, real world case studies, and interactive exercises to immediately implement what you’ve learned. You’ll also learn:

  • The phases of a project and what needs to be done in each.
  • How to plan your project effectively using a clear step-by-step methodology.
  • Strategies for managing the other people involved in your projects (even without direct authority).

How to deal with ever-expanding projects, lack of resources and direction, and other PM obstacles.

Take advantage of full and half-day workshops when you register for the APC Value Pass! Learn more

8:30 am – 11:30 am

Half-Day Workshops (morning)

W3 - Dynamic Excel: Advanced Tools to Make it Work Harder for You (Hands-on*, limited seating**)

Melissa Esquibel, MCT, President, MPELLC

Excel is a unique program that can do everything from track expenses, to serve as the master file for your next project. This Workshop will explore and walk step-by-step through advanced level tools that will help you save time and be more productive. It will show you how Excel can repurpose your initial work for multiple uses. You will learn about templates, macros, formulas, vlookup and pivot tables that don’t require much ‘care’ throughout the year to give you up to date results. We’ll also cover topics and techniques on:

  • Named ranges and pivot tables.
  • Quick use data clean-up formulas.
  • REAL templates.
  • 3D references and linking (that doesn’t break).

*Laptops are REQUIRED for this workshop. Please have the Microsoft Office Suite installed on your laptop prior to coming onsite. Excel 2013 or 2016 desktop versions are preferred.

**This workshop, due to its hands-on nature, has very limited seating.

W4 - Speak With Power: Using Your Words for Positive Results

Cassandra Lee, Author, Speaker, Coach, D.I.V.A. of Dialog™

If you’ve ever found yourself in a “communication breakdown,” this seminar is for you! Learn formulas for sharing your ideas in meetings, handling difficult conversations, and asking for what you want and need. The techniques you learn in this seminar will prove beneficial at work, home, and play. You will leave this seminar with new found confidence in your abilities to stand up for yourself, request what you desire, and get the results you deserve. It will be hands-on, interactive with role-play and group discussion. This Workshop includes discussion on:

  • Why using assertive techniques helps you be direct without being offensive.
  • How to use verbal scripts to say “No” and handle conflict.
  • How to constructively express your ideas in meetings.
  • What you can do to project confidence event when you aren’t feeling it.

11:30 am – 12:30 pm

12:30 pm – 3:30 pm

Lunch (Workshop Attendees Only)*

Half-Day Workshops (afternoon)

W3 - Dynamic Excel: Advanced Tools to Make it Work Harder for You (Hands-on, limited seating)

Melissa Esquibel, MCT, President, MPELLC

Excel is a unique program that can do everything from track expenses, to serve as the master file for your next project. This Workshop will explore and walk step-by-step through advanced level tools that will help you save time and be more productive. It will show you how Excel can repurpose your initial work for multiple uses. You will learn about templates, macros, formulas, vlookup and pivot tables that don’t require much ‘care’ throughout the year to give you up to date results. We’ll also cover topics and techniques on:

  • Named ranges and pivot tables.
  • Quick use data clean-up formulas.
  • REAL templates.
  • 3D references and linking (that doesn’t break).

*Laptops are REQUIRED for this workshop. Please have the Microsoft Office Suite installed on your laptop prior to coming onsite. Excel 2013 or 2016 desktop versions are preferred.

**This workshop, due to its hands-on nature, has very limited seating.

W4 - Speak With Power: Using Your Words for Positive Results

Cassandra Lee, Author, Speaker, Coach, D.I.V.A. of Dialog™

If you’ve ever found yourself in a “communication breakdown,” this seminar is for you! Learn formulas for sharing your ideas in meetings, handling difficult conversations, and asking for what you want and need. The techniques you learn in this seminar will prove beneficial at work, home, and play. You will leave this seminar with new found confidence in your abilities to stand up for yourself, request what you desire, and get the results you deserve. It will be hands-on, interactive with role-play and group discussion. This Workshop includes discussion on:

  • Why using “I” statements help you to get positive results.
  • How to use verbal scripts to say “No” and handle conflict.

How to constructively express your ideas in meetings.

2:00 pm – 5:00 pm
4:00 pm – 4:45 pm

Premiere of Exhibits at APC
Conference Orientation & Networking for Solo and First-Time Attendees

Learn more

Are you new to the APC or attending on your own? This orientation is where you will meet and network with colleagues who are also traveling alone or attending for the first time. We will show you how to maximize your APC experience while you have fun and meet your peers.

5:00 pm – 6:00 pm

Conference Kick-off and Keynote

Keynote: Tyler Hayden

Author, Team Builder

Living Life Large: Simple Actions to Create Success

Based on Tyler’s bestselling book Livin’ Life Large: Simple Actions to Create Success, this keynote will have you rolling in the aisles with laughter, but also arm you with simple changes that you can make to create a balanced lifestyle. In doing so you will be able to effectively and efficiently balance the rigors that work and life throw your way. Join us for an impactful, hilarious, high-energy talk to help you create satisfaction by living “every single moment of every single day.”

6:00 pm – 8:00 pm

Welcome Reception & Exhibits at APC

Note: Breakfast and lunch is provided for EA Summit attendees only.

 

Monday, September 18th

6:30 am-7:30 am
7:00 am-4:30 pm
7:00 am-8:15 am
7:30 am-8:00 am
8:30 am-10:00 am

Morning Yoga
Conference Registration/Customer Service Desk Open
Exhibits at APC/Continental Breakfast
Solution Provider Session: Pollin-Group
ASAP’s 3rd Annual Eureka! Award  and Premier Keynote

Premier Keynote: Allison Massari

Inspirational TED Speaker, Entrepreneur, Executive Coach and Artist, named on “Best

Keynote Speakers” list by Meetings & Conventions Magazine

The Fire Within: Burn Bright and Blaze Your Trail

Prepare to be taken on a moving and thought-provoking journey in which Allison will teach you to find peace, purpose, and happiness, and give you the tools you need to rise above any obstacle. As the survivor of two life-threatening car accidents, and having suffered severe second and third degree burns on over 50% of her body, Allison reveals her personal journey from absolute loss, to forgiveness and understanding, and finally to a success and life beyond anything she could have imagined. Through the power of storytelling, she weaves humor, empathy, and potent life lessons, allowing you to study what she learned on each step of her path. You will hear and understand the answers to some of life’s biggest questions. Her speech will fortify you with an inspired perspective on life and applicable tools for managing change and adversity.

About Allison: Trapped in a burning car, Massari nearly burned to death. She has journeyed to the extremes of human endurance and is a passionate voice for the potent power of resolute kindness and blazing perseverance. She has been named one of Meetings & Conventions Magazine’s Best Speakers, has been featured on ABC, NBC, and FOX, and has spoken at a diverse list of companies and organizations across the world.

10:00 am-10:45 am
10:00 am-10:30 am

10:45 am-12:15 pm

Beverage Break/Exhibits at APC
Solution Provider Session: Staples

Morning Concurrent Sessions (Note: Some sessions end at 12:00 pm)

M1 - Coping with Change at Work: Embrace Positive & Productive Transformation

Chrissy Scivicque, PCM, ATD, Founder & CEO, CCS Ventures LLC

Navigating the evolving landscape of work productively is an essential skill for all administrative professionals. Whether changes taking place are within your control or not, you can control your response to them. This Session shows you how to turn any change into an opportunity, why we’re hardwired to resist change (and how to manage that effectively), which of the four stages of transition you’re in, and how to see beyond uncertainty. Learn strategies for managing stress, overcoming a “change adverse” mindset and how to thrive on change by developing the crucial skill of resiliency.

M2 - @ Thinking Like a Project Manager

Melissa Esquibel, MCT, President, MPELLC

Like many admins, you’re known for answering “yes” to any request, but that can leave you juggling dozens of projects ineffectively. Borrowing from a project manager’s book of tricks can help you stay on track, prioritize your work, and communicate progress effectively. Learn project manager vocabulary and terms to help frame your  work, how tools you’re already using can track and communicate progress, ways to handle push back from team members and superiors about priorities and deadlines, the critical math of project management, and much more.

M3 - Connective Across Differences

Trudy Bourgeois, Founder, The Center for Workforce Excellence

Overcoming and flexing our biases are vital to thriving in today’s workplace.  If you’re ready to work better with your peers, build authentic relationships with your boss and others, experience higher levels of career satisfaction, and set yourself up for success…this Session is for you! You’ll gain an understanding and appreciation for becoming more collaborative and how to enhance results and drive innovation.

M4 - *Communicate and Collaborate with Emotional Intelligence

Susan Schoenfeld, President, Sue Schoenfeld and Associates and Consultant, Loeb Consulting Group LLC

Emotional Intelligence (EI) is defined by the ability to understand and manage our emotions and to better understand the behavior of others.  It’s an important factor that influences productivity, efficiency, advancement, and collaboration.  Learn how to use EI for self-development, analyze others to establish better relationships, and how it can improve communication. Explore self-awareness, managing your emotions by learning your triggers, how to improve your listening skills and engage in fewer evaluative types of responses, and behavioral styles of yourself and others.

M5 - Manage Difficult Conversations with Credibility and Discretion

Sandy Geroux, CEO, WOWplace International, LLC

Some conversations have the potential to become confrontational, explosive and even harmful. With proper positioning, preparation, flexibility, compassion, and good judgment, difficult conversations can result in healthy dialogues. Discover techniques for timing, holding, and following-up on difficult conversations. Walk away with the ability to identify and analyze the risks and desired outcomes for any conversation, use a powerful step-by-step process for deciding when, where, why, and how to hold a difficult conversation, while sidestepping five common mistakes, and managing your emotions!

M6 - *Grammar and Usage Update for Super-Busy Admins

Mandi Stanley, CSP, Author and Trainer, Mandi Stanley Seminars, LLC

Admins are expected to have grammatically correct, error-free documents and email communications. There must be an easy way to find and correct mistakes—and to stay current with modern usage. Mandi pinpoints the most common issues and shows you techniques to quickly clean-up and complete your communication. You’ll explore run-on sentences and fragments in professional correspondence and email, comma traumas, confusing word combinations (example affect/effect), commonly misused words, correct use of quotation marks, grammar group settings, and more!

M7 - Modern Minute-Taking for Admins and Assistants

Christy Crump, Director of Operations, Regulatory Compliance Services

Minute-taking is much different today than even 10 years ago. Now, minutes are typically taken on a laptop, for informal type meetings, and for people who attended the meeting. Much of the work is done preparing ahead of the meeting which saves time during and after the meeting. This back-to-basics Session will cover essentials like drafting an agenda and using it as a template for your notes, tips on note-taking during a meeting, recapping and summarizing discussions (including when to be specific and what to leave out), and handling cleanup and distribution. 

M8 - @ 4 Habits of Empowered Women Leaders

Lisa Olsen, Co-Owner and Presenter, Admin to Admin

Female leaders bring natural strengths to the table in terms of management and communication styles, but there are four areas that can be uncomfortable for them: negotiation, risk, conflict, and competition. Learn how to develop greater comfort in these four areas by evaluating the habits of others, discovering motivations, strategies, and tools that will lead to better self-awareness and advocacy, and successfully applying them with confidence. We’ll help you to reduce your discomfort, discover your natural negotiation style, understand the myth behind women and risk, and become proactive in dealing with conflict, elements of healthy competition, and more!

M9 - @ E-File Triage: Leveling Up Your Office Skills - Back by Popular Demand

Neil Malek, Founder and Lead Instructor, Knack Training, LLC

At the 2016 APC, we covered fundamental skills like Find and Replace, Style Formatting, and Slide Masters to help you triage incoming Office files. This year, we’re taking it up a level, by polishing those skills and introducing new power tools like text clean-up functions, Quick Parts, and even recorded macros. This course is designed to solve as many of the day-to-day headaches you have. Topics include: leveraging useful past special techniques, building custom Quick Parts for templatized content, recording simple clean-up macros for easy reuse, using TRIM, FIND, CONCAT, and PROPER on sloppy content, and implementing Sections in PowerPoint slide decks.

M10 - @ 10 Top Game-Changing Apps for 2017 - Back by Popular Demand

Corinne Hoisington, Professor of IT, Central Virginia Community College

A new year with so many apps and so little time! Join us for a high-energy Session on fresh new apps that are game changers for the oh-so-busy professional. Running an office is no easy task, but apps can help simplify your professional life. The apps we’ll discuss are so cutting edge, we can’t even list them because they’ll change by the time we get onsite! Bring your phone for a hands-on device session where you can try each app discussed right away!

M11 - @*Discover OneNote for Power Users (Hands-on, limited seating)

Vickie Sokol Evans, President, Red Cape Company

Many experts say that OneNote is the most versatile tool in the Office portfolio. Designed for those who are already using OneNote, this Session will help you unlock that potential! You’ll discover timesaving tips for creating, using, and sharing digital notebooks, productivity and collaboration hacks, and ideas on how to use OneNote to simplify and organize your life. BONUS: those who register for this session will have an opportunity to submit topics and questions ahead of time so that Vickie can address them during the session! *Laptops are REQUIRED for this Session. Please have the Microsoft Office Suite installed on your laptop prior to coming onsite.

M12 - *Empowerment: It's Your Time

Cassandra Lee, Author, Speaker, Coach, D.I.V.A. of Dialog™

Self-confidence. Self-motivation. Self-worth. These are the characteristics of personal empowerment this Session is focused on developing. It’s about resetting your thinking, learning to let go, controlling your emotions, correcting your actions, communicating powerfully, and getting a handle on challenges before they wear you down. Cassandra gives you tools to be a more confident person, rounded professional, and action-oriented leader.

M13 - @*The Senior Admin as Leader, Advisor, and Mentor

Peggy Vasquez, Author & Chief Executive Assistant, Pacific Northwest National Laboratory

You’re known as an outstanding and experienced admin. As a result, you’ve taken on a leadership role.  Congratulations! But what direction should you take in this new role? Peggy leads you through discussions and exercises that give you the insight and skills you need to perform as a leader, advisor, and mentor. Explore the differences between them and how to do each successfully. Learn how to give and receive feedback, how to develop your team members, and identify and grow your successor so that you can move on to your own “What’s next?”

M14 - PP: *Tough Talk for Admins

Laura Belgrado, Executive Assistant to the President and VP, Mars Multisales and Expert Trainer, Motivational Speaker and Coach

Based on Laura’s innovative workshop that’s been conducted across Europe, ‘The Assistant is the New Power Role,’ this session explores extensive research pooled from HR Professionals, GM’s, and the C-Suite about what organizations and managers truly expect from this role. How has the role changed and how has it been affected by technology and social media? What are the most important skills needed to continue to develop leadership? How can we change what we do, to keep up, without changing who we are? This isn’t a session for the light-hearted, we’ll discuss some uncomfortable topics, but we’re in it together!

12:00 pm-1:30 pm
12:30 pm-1:00 pm

1:45 pm-3:15 pm

Buffet Lunch/Exhibits at APC
Solution Provider Session: AMTRAV

Afternoon Concurrent Sessions (Some sessions end at 3:00 pm)

M1 - Coping with Change at Work: Embrace Positive & Productive Transformation

Chrissy Scivicque, PCM, ATD, Founder & CEO, CCS Ventures LLC

Navigating the evolving landscape of work productively is an essential skill for all administrative professionals. Whether changes taking place are within your control or not, you can control your response to them. This Session shows you how to turn any change into an opportunity, why we’re hardwired to resist change (and how to manage that effectively), which of the four stages of transition you’re in, and how to see beyond uncertainty. Learn strategies for managing stress, overcoming a “change adverse” mindset and how to thrive on change by developing the crucial skill of resiliency.

M2 - @ Thinking Like a Project Manager

Melissa Esquibel, MCT, President, MPELLC

Like many admins, you’re known for answering “yes” to any request, but that can leave you juggling dozens of projects ineffectively. Borrowing from a project manager’s book of tricks can help you stay on track, prioritize your work, and communicate progress effectively. Learn project manager vocabulary and terms to help frame your  work, how tools you’re already using can track and communicate progress, ways to handle push back from team members and superiors about priorities and deadlines, the critical math of project management, and much more.

M3 - Connective Across Differences

Trudy Bourgeois, Founder, The Center for Workforce Excellence

Overcoming and flexing our biases are vital to thriving in today’s workplace.  If you’re ready to work better with your peers, build authentic relationships with your boss and others, experience higher levels of career satisfaction, and set yourself up for success…this Session is for you! You’ll gain an understanding and appreciation for becoming more collaborative and how to enhance results and drive innovation.

M4 - *Communicate and Collaborate with Emotional Intelligence

Susan Schoenfeld, President, Sue Schoenfeld and Associates and Consultant, Loeb Consulting Group LLC

Emotional Intelligence (EI) is defined by the ability to understand and manage our emotions and to better understand the behavior of others.  It’s an important factor that influences productivity, efficiency, advancement, and collaboration.  Learn how to use EI for self-development, analyze others to establish better relationships, and how it can improve communication. Explore self-awareness, managing your emotions by learning your triggers, how to improve your listening skills and engage in fewer evaluative types of responses, and behavioral styles of yourself and others.

M5 - Manage Difficult Conversations with Credibility and Discretion

Sandy Geroux, CEO, WOWplace International, LLC

Some conversations have the potential to become confrontational, explosive and even harmful. With proper positioning, preparation, flexibility, compassion, and good judgment, difficult conversations can result in healthy dialogues. Discover techniques for timing, holding, and following-up on difficult conversations. Walk away with the ability to identify and analyze the risks and desired outcomes for any conversation, use a powerful step-by-step process for deciding when, where, why, and how to hold a difficult conversation, while sidestepping five common mistakes, and managing your emotions!

M6 - *Grammar and Usage Update for Super-Busy Admins

Mandi Stanley, CSP, Author and Trainer, Mandi Stanley Seminars, LLC

Admins are expected to have grammatically correct, error-free documents and email communications. There must be an easy way to find and correct mistakes—and to stay current with modern usage. Mandi pinpoints the most common issues and shows you techniques to quickly clean-up and complete your communication. You’ll explore run-on sentences and fragments in professional correspondence and email, comma traumas, confusing word combinations (example affect/effect), commonly misused words, correct use of quotation marks, grammar group settings, and more!

M7 - Modern Minute-Taking for Admins and Assistants

Christy Crump, Director of Operations, Regulatory Compliance Services

Minute-taking is much different today than even 10 years ago. Now, minutes are typically taken on a laptop, for informal type meetings, and for people who attended the meeting. Much of the work is done preparing ahead of the meeting which saves time during and after the meeting. This back-to-basics Session will cover essentials like drafting an agenda and using it as a template for your notes, tips on note-taking during a meeting, recapping and summarizing discussions (including when to be specific and what to leave out), and handling cleanup and distribution. 

M8 - @ 4 Habits of Empowered Women Leaders

Lisa Olsen, Co-Owner and Presenter, Admin to Admin

Female leaders bring natural strengths to the table in terms of management and communication styles, but there are four areas that can be uncomfortable for them: negotiation, risk, conflict, and competition. Learn how to develop greater comfort in these four areas by evaluating the habits of others, discovering motivations, strategies, and tools that will lead to better self-awareness and advocacy, and successfully applying them with confidence. We’ll help you to reduce your discomfort, discover your natural negotiation style, understand the myth behind women and risk, and become proactive in dealing with conflict, elements of healthy competition, and more!

M9 - @ E-File Triage: Leveling Up Your Office Skills - Back by Popular Demand

Neil Malek, Founder and Lead Instructor, Knack Training, LLC

At the 2016 APC, we covered fundamental skills like Find and Replace, Style Formatting, and Slide Masters to help you triage incoming Office files. This year, we’re taking it up a level, by polishing those skills and introducing new power tools like text clean-up functions, Quick Parts, and even recorded macros. This course is designed to solve as many of the day-to-day headaches you have. Topics include: leveraging useful past special techniques, building custom Quick Parts for templatized content, recording simple clean-up macros for easy reuse, using TRIM, FIND, CONCAT, and PROPER on sloppy content, and implementing Sections in PowerPoint slide decks.

M10 - @ 10 Top Game-Changing Apps for 2017 - Back by Popular Demand

Corinne Hoisington, Professor of IT, Central Virginia Community College

A new year with so many apps and so little time! Join us for a high-energy Session on fresh new apps that are game changers for the oh-so-busy professional. Running an office is no easy task, but apps can help simplify your professional life. The apps we’ll discuss are so cutting edge, we can’t even list them because they’ll change by the time we get onsite! Bring your phone for a hands-on device session where you can try each app discussed right away!

M11 - @*Discover OneNote for Power Users (Hands-on, limited seating)

Vickie Sokol Evans, President, Red Cape Company

Many experts say that OneNote is the most versatile tool in the Office portfolio. Designed for those who are already using OneNote, this Session will help you unlock that potential! You’ll discover timesaving tips for creating, using, and sharing digital notebooks, productivity and collaboration hacks, and ideas on how to use OneNote to simplify and organize your life. BONUS: those who register for this session will have an opportunity to submit topics and questions ahead of time so that Vickie can address them during the session! *Laptops are REQUIRED for this Session. Please have the Microsoft Office Suite installed on your laptop prior to coming onsite.

M12 - *Empowerment: It's Your Time

Cassandra Lee, Author, Speaker, Coach, D.I.V.A. of Dialog™

Self-confidence. Self-motivation. Self-worth. These are the characteristics of personal empowerment this Session is focused on developing. It’s about resetting your thinking, learning to let go, controlling your emotions, correcting your actions, communicating powerfully, and getting a handle on challenges before they wear you down. Cassandra gives you tools to be a more confident person, rounded professional, and action-oriented leader.

M13 - @*The Senior Admin as Leader, Advisor, and Mentor

Peggy Vasquez, Author & Chief Executive Assistant, Pacific Northwest National Laboratory

You’re known as an outstanding and experienced admin. As a result, you’ve taken on a leadership role.  Congratulations! But what direction should you take in this new role? Peggy leads you through discussions and exercises that give you the insight and skills you need to perform as a leader, advisor, and mentor. Explore the differences between them and how to do each successfully. Learn how to give and receive feedback, how to develop your team members, and identify and grow your successor so that you can move on to your own “What’s next?”

M14 - PP: *Tough Talk for Admins

Laura Belgrado, Executive Assistant to the President and VP, Mars Multisales and Expert Trainer, Motivational Speaker and Coach

Based on Laura’s innovative workshop that’s been conducted across Europe, ‘The Assistant is the New Power Role,’ this session explores extensive research pooled from HR Professionals, GM’s, and the C-Suite about what organizations and managers truly expect from this role. How has the role changed and how has it been affected by technology and social media? What are the most important skills needed to continue to develop leadership? How can we change what we do, to keep up, without changing who we are? This isn’t a session for the light-hearted, we’ll discuss some uncomfortable topics, but we’re in it together!

3:15 pm-3:45 pm
3:45 pm- 5:00 pm

Refreshment Break
The Interview You’ve Been Waiting for with Peggy Grande!

Is there any Administrative Professional position higher than Executive Assistant to a President of the United States?

Peggy Grande, Author of “The President Will See You Now: My Stories and Lessons from Ronald Reagan’s Final Years” and Former Executive Assistant to President Ronald Reagan being interviewed by Lucy Brazier, CEO, Marcham Publishing & Publisher, Executive Secretary Magazine

Discretion, confidentiality, diplomacy, professional commitment, and personal rapport required to be an assistant to the President are essential!  In this interview, Peggy will share stories of the incredibly close working relationship she enjoyed with President Ronald Reagan during her 10 years as his post-presidency Executive Assistant. She’ll discuss the challenges they overcame together; share important lessons required to navigate one’s career with confidence, excellence, and leadership; and give an inside look into the life of a president when they become a not-so-simple private citizen again. Plus you’ll have time for Q&A!

6:00 pm-9:00 pm

APC’s Monday Night Out! (Special registration required)

Learn more

Enjoy a spectacular Las Vegas experience with a whole bunch of your APC colleagues! Take a 30 minute ride on the High-Roller Observation Wheel – the most exciting attraction to hit the Strip, followed by dinner at your choice of three fantastic dining experiences on the LINQ Promenade. Fee includes: High Roller ride and custom menu dinner – appetizer, entree, dessert and beverage, tax and gratuity. More information

 

Tuesday, September 19th

6:30 am-7:30 am
7:00 am-5:00 pm
7:30 am-8:45 am
9:00 am-10:00 am

Morning Yoga
Conference Registration/Customer Service Desk Open
Continental Breakfast
Tuesday Keynote

Keynote: Carla Harris

Vice Chairman, Wealth Management, Managing Director and Senior Client Advisor at Morgan Stanley, Author, Speaker

Expect to Win: Show Up With Your Best Self Every Day

Carla knows a thing or two about winning in life. She has climbed the corporate ladder at Morgan Stanley, written multiple books, and released multiple gospel albums. She heartily believes that “we are blessed so that we can be a blessing to someone else,” and practices that every day! Join us as Carla shares the tools, strategies, and pearls of wisdom she’s honed from her own experience. She will show you how to maximize your success in the seat you’re in or the seat you aspire to sit in. She will discuss: the importance and power of perception in the workplace, the key relationships that you must have in order to insure your success, and the power of authenticity and its place as a part of great leadership.

10:30 am-12:00 pm

Morning Concurrent Sessions (Note: Some sessions end at 11:45 am)

T1 - Get Stress Under Control for Better Balance and More Satisfaction

Susan Schoenfeld, President, Sue Schoenfeld and Associates and Consultant, Loeb Consulting Group LLC

Too much stress is one of the most common causes of health problems.  It can cause mental distress which leads to behaviors that interfere with performance and productivity, as well as your state of mind.  Take control of your stress and protect yourself from the damaging effects! We’ll review causes and warning signs of stress, walk through strategies and exercises to manage stressful situations, tips on how to better balance your life, time management techniques to help deal with stressful situations, and much more.

T2 - Avoid Workload Avalanche: Smart Ways to Regain Sanity

Christy Crump, Director of Operations, Regulatory Compliance Services

Today’s workplace demands that we handle increasing amounts of information and juggle multiple priorities and people. In this Session with Christy, learn techniques to work efficiently and effectively to manage workload avalanche. We’ll look at how to prioritize tasks and deal with information overload, set smart goals and identify habits and patterns that have a negative impact on progress, gain insight as to why multitasking is a time-waster, and discover how to use your whole brain to work smarter rather than harder.

T3 - @*The Art of Alignment in the Midst of Change

Peggy Vasquez, Author & Chief Executive Assistant, Pacific Northwest National Laboratory

Change is inevitable and necessary. Strategic alignment helps you stay afloat and navigate through change securely and productively! To stay aligned with your organization and your manager, you need to understand and support both the strategy (where we are going) and the culture (how we will get there). Explore your values and priorities; determine how aligned you are right now so you can stay true to who you are and demonstrate flexibility. Experience a SWOT Analysis and how to apply it to your everyday environment. Learn how to handle and prepare for a new structure, manager or team member.

T4 - *Business Writing that Connects - and Gets Read

Mandi Stanley, CSP, Author and Trainer, Mandi Stanley Seminars, LLC

Writing is a key vehicle for business communication; it’s important that you write so it is read! This highly interactive Session teaches you to present your written ideas in an easy-to-read, error-free manner that gets your message and tone across. Practice using: the new guidelines for bulleted lists in your written messages, the secrets to organizing your ideas quickly through mapping, avoiding the top seven credibility-robbing email mistakes, and writing solid subject lines that get your email opened and read.

T5 - PP: @*How to Get Ahead While Standing Behind: The Deep Work of Support

Adrienne MacIain, Senior Executive Assistant to CEO & Office Manager, PlayFab, Inc.

Administrative professionals help build better organizations by helping others be—and do—their best. We are remembered not always for what we do, but for what we help others do. Let’s talk about how to up your game by offering ideas others can run with, tearing down obstacles, reducing friction in others’ paths, and forging meaningful connections. We’ll conduct a real-time networking exercise that puts these ideas in action. Plus get practical suggestions for how to make others look good and get a template for connecting via warm intros that don’t feel generic or forced.

T6 - PP: *The Personality Compass: Which Direction Does Your Behavior Point To?

Laura Belgrado, Executive Assistant to the President and VP, Mars Multisales and Expert Trainer, Motivational Speaker and Coach

North, South, East or West…which way does your personality type lean and how does it affect your work style, communication, perception, and the way you handle difficult situations?  In this fun and interactive session, you’ll get a clear understanding of why re-thinking the way we communicate is critical and you’ll determine your personal behavior type and those of your colleagues. This session: enables you to work more efficiently, gives tips on dealing more effectively with difficult situations, illustrates the importance of creating power teams that embrace contradicting behavior types, and much more!

T7 - @Strategic Problem Solving: Develop Sound Judgement & Decision-Making Skills

Chrissy Scivicque, PCM, ATD, Founder & CEO, CCS Ventures LLC

Developing sound judgment, decision-making, and problem-solving skills will make you a more reliable, responsible, trustworthy, and valuable professional. In this Session Chrissy discusses strategic ways to determine how and when to use emotions during the decision-making process and the five key elements of a “good” decision. She’ll walk you through the most common psychological traps that can trick you into making bad decisions, a step-by-step methodology for solving any problem, how to know if your integrity is being compromised, and how to recover from a “bad” decision that backfired.

T8 - *From Casting to Corporate: Skills that Improve Performance No Matter Your Role

Kate Adams, Managing Editor, UPS.com

After 15 years in news and entertainment, former Assistant Casting Director of “As the World Turns” and popular TED speaker Kate Adams took an entry-level job at a Fortune 50 company. Less than three-and-a-half years later, she parlayed that opportunity into a team manager role with responsibility for one of the world’s most visited websites. Hear how casting prepped her to succeed with strong decision-making, prioritization, and negotiation skills—and how it can help you too.

T9 - PP: @ Introduction to Six Sigma: How to Apply It and Enhance Your Work

Sharon Severn, Six Sigma Green Belt Certified, S&S in2Training

Six Sigma is a set of techniques used to improve business processes. Although typically used by technical professions, the concepts are applicable to the work of Administrative Professionals. Learn from Sharon, one of the few Six Sigma certified assistants,  get a basic introduction to Six Sigma as it relates to your work, learn how to identify process improvements, how to use process mapping techniques and 5s, and practice using hands on exercises. Sharon guides you through her Green Belt Project and how it helped make significant changes to the work day.

T10 - @ Office 365 + Google Suite: Best Practices to Use Them Seamlessly Together (Hands-on, limited seating)

Neil Malek, Founder and Lead Instructor, Knack Training, LLC

Recent studies tell us that the average office professional uses between 10 – 20 online services for productivity and collaboration, setup by the employee themselves. In this Session, we’ll navigate the jungle of collaboration tools, find combinations that work well, and help you avoid common pitfalls when using Office 365 and the Google Suite together. Topics include: using Office 365 coauthoring and sharing tools, saving Office files into Google Drive, leveraging sharing, installing browser plugins for quick Office-to-Google transitions, integrating Office 365 and Google Suite into Slack and Microsoft Teams, and understanding file types and compatibility between systems. *Laptops are REQUIRED for this Session. Please have the Microsoft Office Suite installed on your laptop prior to coming onsite.

T11 - @ Next Generation Microsoft: New Features Every Admin Needs to Know

Corinne Hoisington, Professor of IT, Central Virginia Community College

Windows 10 and Office 365 have added so many business features this year! Microsoft has unveiled multiple creative-minded products including a major Windows 10 upgrade called “Creators Update.” This Session will introduce you to all of the ‘new’ for this year including: Windows People, the Windows 10 VR headset, Paint 3D, Cortana updates, Microsoft Teams (competitor to Slack), and new Office products like the updates to Sway, Power BI, Delve, and beyond!

T12 - PP: *Ultimate Guide to Professional Polish through Professional Development

Erin Moeller, Senior Executive Assistant, TD Ameritrade, Retail Distribution and Iyanna Jones, Executive Assistant to CCO, TD Ameritrade, Compliance

Professional polish is key to building a lasting career and advancing in your profession. But where does it come from and how do you get it?  Top EAs from TD Ameritrade share their career successes and insights into how to create and implement an individual development plan and discover self-directed resources that expand your credibility and influence. Explore how to become empowered within your organization, other roles that require the unique skill sets of EAs and administrative professionals, and how to better understand your company’s culture. This Session offers real-world experience and includes group discussion to share best practices in professional development.

T13 - Trainwreck: Warning! You May Be Derailing Your Career

Lee Silber, Author, Trainer Consultant, Practitioner of Big Ideas

Could you be sending the wrong signals at work? Lee identifies specific behaviors that undercut image and reputation and explores how to put the brakes on in order to easily avoid or correct them. Hear stories of things people do that stunt their career growth and learn a lot about yourself, too. Learn how to develop and nurture relationships, say “no” in a way that has others saying “yes” about you, subtly toot your own horn and rebuild your brand even if you made a move that seemingly crashed your career.

T14 - @ Radiating Executive Presence: Professional Style and Delivery

Starla West, Founder, President, Executive Coach and Leadership Expert, Starla West International

In this content-rich and interactive Session, Starla discusses how thoughtfully crafted decisions regarding appearance and non-verbal communication can further enhance your professional presence. After deepening your knowledge, Starla will show you how to become more strategic with these decisions to present a professional presence that exudes confidence, projects credibility, and anchors your professional brand in the minds of others.

11:45 am-1:15 pm

1:30 pm-3:00 pm

Buffet Lunch

Afternoon Concurrent Sessions (Some sessions end at 2:45 pm)

T1 - Get Stress Under Control for Better Balance and More Satisfaction

Susan Schoenfeld, President, Sue Schoenfeld and Associates and Consultant, Loeb Consulting Group LLC

Too much stress is one of the most common causes of health problems.  It can cause mental distress which leads to behaviors that interfere with performance and productivity, as well as your state of mind.  Take control of your stress and protect yourself from the damaging effects! We’ll review causes and warning signs of stress, walk through strategies and exercises to manage stressful situations, tips on how to better balance your life, time management techniques to help deal with stressful situations, and much more.

T2 - Avoid Workload Avalanche: Smart Ways to Regain Sanity

Christy Crump, Director of Operations, Regulatory Compliance Services

Today’s workplace demands that we handle increasing amounts of information and juggle multiple priorities and people. In this Session with Christy, learn techniques to work efficiently and effectively to manage workload avalanche. We’ll look at how to prioritize tasks and deal with information overload, set smart goals and identify habits and patterns that have a negative impact on progress, gain insight as to why multitasking is a time-waster, and discover how to use your whole brain to work smarter rather than harder.

T3 - @*The Art of Alignment in the Midst of Change

Peggy Vasquez, Author & Chief Executive Assistant, Pacific Northwest National Laboratory

Change is inevitable and necessary. Strategic alignment helps you stay afloat and navigate through change securely and productively! To stay aligned with your organization and your manager, you need to understand and support both the strategy (where we are going) and the culture (how we will get there). Explore your values and priorities; determine how aligned you are right now so you can stay true to who you are and demonstrate flexibility. Experience a SWOT Analysis and how to apply it to your everyday environment. Learn how to handle and prepare for a new structure, manager or team member.

T4 - *Business Writing that Connects - and Gets Read

Mandi Stanley, CSP, Author and Trainer, Mandi Stanley Seminars, LLC

Writing is a key vehicle for business communication; it’s important that you write so it is read! This highly interactive Session teaches you to present your written ideas in an easy-to-read, error-free manner that gets your message and tone across. Practice using: the new guidelines for bulleted lists in your written messages, the secrets to organizing your ideas quickly through mapping, avoiding the top seven credibility-robbing email mistakes, and writing solid subject lines that get your email opened and read.

T5 - PP: @*How to Get Ahead While Standing Behind: The Deep Work of Support

Adrienne MacIain, Senior Executive Assistant to CEO & Office Manager, PlayFab, Inc.

Administrative professionals help build better organizations by helping others be—and do—their best. We are remembered not always for what we do, but for what we help others do. Let’s talk about how to up your game by offering ideas others can run with, tearing down obstacles, reducing friction in others’ paths, and forging meaningful connections. We’ll conduct a real-time networking exercise that puts these ideas in action. Plus get practical suggestions for how to make others look good and get a template for connecting via warm intros that don’t feel generic or forced.

T6 - PP: *The Personality Compass: Which Direction Does Your Behavior Point To?

Laura Belgrado, Executive Assistant to the President and VP, Mars Multisales and Expert Trainer, Motivational Speaker and Coach

North, South, East or West…which way does your personality type lean and how does it affect your work style, communication, perception, and the way you handle difficult situations?  In this fun and interactive session, you’ll get a clear understanding of why re-thinking the way we communicate is critical and you’ll determine your personal behavior type and those of your colleagues. This session: enables you to work more efficiently, gives tips on dealing more effectively with difficult situations, illustrates the importance of creating power teams that embrace contradicting behavior types, and much more!

T7 - @Strategic Problem Solving: Develop Sound Judgement & Decision-Making Skills

Chrissy Scivicque, PCM, ATD, Founder & CEO, CCS Ventures LLC

Developing sound judgment, decision-making, and problem-solving skills will make you a more reliable, responsible, trustworthy, and valuable professional. In this Session Chrissy discusses strategic ways to determine how and when to use emotions during the decision-making process and the five key elements of a “good” decision. She’ll walk you through the most common psychological traps that can trick you into making bad decisions, a step-by-step methodology for solving any problem, how to know if your integrity is being compromised, and how to recover from a “bad” decision that backfired.

T8 - *From Casting to Corporate: Skills that Improve Performance No Matter Your Role

Kate Adams, Managing Editor, UPS.com

After 15 years in news and entertainment, former Assistant Casting Director of “As the World Turns” and popular TED speaker Kate Adams took an entry-level job at a Fortune 50 company. Less than three-and-a-half years later, she parlayed that opportunity into a team manager role with responsibility for one of the world’s most visited websites. Hear how casting prepped her to succeed with strong decision-making, prioritization, and negotiation skills—and how it can help you too.

T9 - PP: @ Introduction to Six Sigma: How to Apply It and Enhance Your Work

Sharon Severn, Six Sigma Green Belt Certified, S&S in2Training

Six Sigma is a set of techniques used to improve business processes. Although typically used by technical professions, the concepts are applicable to the work of Administrative Professionals. Learn from Sharon, one of the few Six Sigma certified assistants,  get a basic introduction to Six Sigma as it relates to your work, learn how to identify process improvements, how to use process mapping techniques and 5s, and practice using hands on exercises. Sharon guides you through her Green Belt Project and how it helped make significant changes to the work day.

T10 - @ Office 365 + Google Suite: Best Practices to Use Them Seamlessly Together (Hands-on, limited seating)

Neil Malek, Founder and Lead Instructor, Knack Training, LLC

Recent studies tell us that the average office professional uses between 10 – 20 online services for productivity and collaboration, setup by the employee themselves. In this Session, we’ll navigate the jungle of collaboration tools, find combinations that work well, and help you avoid common pitfalls when using Office 365 and the Google Suite together. Topics include: using Office 365 coauthoring and sharing tools, saving Office files into Google Drive, leveraging sharing, installing browser plugins for quick Office-to-Google transitions, integrating Office 365 and Google Suite into Slack and Microsoft Teams, and understanding file types and compatibility between systems. *Laptops are REQUIRED for this Session. Please have the Microsoft Office Suite installed on your laptop prior to coming onsite.

T11 - @ Next Generation Microsoft: New Features Every Admin Needs to Know

Corinne Hoisington, Professor of IT, Central Virginia Community College

Windows 10 and Office 365 have added so many business features this year! Microsoft has unveiled multiple creative-minded products including a major Windows 10 upgrade called “Creators Update.” This Session will introduce you to all of the ‘new’ for this year including: Windows People, the Windows 10 VR headset, Paint 3D, Cortana updates, Microsoft Teams (competitor to Slack), and new Office products like the updates to Sway, Power BI, Delve, and beyond!

T12 - PP: *Ultimate Guide to Professional Polish through Professional Development

Erin Moeller, Senior Executive Assistant, TD Ameritrade, Retail Distribution and Iyanna Jones, Executive Assistant to CCO, TD Ameritrade, Compliance

Professional polish is key to building a lasting career and advancing in your profession. But where does it come from and how do you get it?  Top EAs from TD Ameritrade share their career successes and insights into how to create and implement an individual development plan and discover self-directed resources that expand your credibility and influence. Explore how to become empowered within your organization, other roles that require the unique skill sets of EAs and administrative professionals, and how to better understand your company’s culture. This Session offers real-world experience and includes group discussion to share best practices in professional development.

T13 - Trainwreck: Warning! You May Be Derailing Your Career

Lee Silber, Author, Trainer Consultant, Practitioner of Big Ideas

Could you be sending the wrong signals at work? Lee identifies specific behaviors that undercut image and reputation and explores how to put the brakes on in order to easily avoid or correct them. Hear stories of things people do that stunt their career growth and learn a lot about yourself, too. Learn how to develop and nurture relationships, say “no” in a way that has others saying “yes” about you, subtly toot your own horn and rebuild your brand even if you made a move that seemingly crashed your career.

T14 - @ Radiating Executive Presence: Professional Style and Delivery

Starla West, Founder, President, Executive Coach and Leadership Expert, Starla West International

In this content-rich and interactive Session, Starla discusses how thoughtfully crafted decisions regarding appearance and non-verbal communication can further enhance your professional presence. After deepening your knowledge, Starla will show you how to become more strategic with these decisions to present a professional presence that exudes confidence, projects credibility, and anchors your professional brand in the minds of others.

3:00 pm – 3:30 pm

3:30 pm – 4:45 pm

Refreshment Break

Engage! Active Learning Sessions – 5 options to choose from!

Confessions of a Hollywood Assistant

Ilene Waterstone, Assistant to Steve Martin (yes, that Steve Martin)

Like corporate assistants, Hollywood assistant’s book complex travel, coordinate frequently changing schedules; act as gatekeepers and work to build a strong partnership with their boss. Hollywood assistants’ work looks a bit more glamorous and exciting, but is challenging in different ways. Ilene Waterstone, Steve Martin’s Assistant of 30 years and former Assistant to Carrie Fisher, dishes on the perks and the demands and shares how she keeps one of Hollywood’s busiest performers at the top of his game. Ilene’s interview will be followed by engaging Q&A, so bring your questions.

Gladiator Olympics: Team Building, Problem Solving, Competition, and Fun!

Tyler Hayden, Personal Development and Team Building Expert and Author

Healthy competition is a phenomenal way to explore skills in accepting challenge, relationship management, designing competitive strategies, and reaching goals. Your objective in this Session is to have fun and work as a team, improve your problem-solving skills, and your understanding of different work styles while competing in some healthy rivalry with your peers. You won’t believe your eyes when you see what teams will do to win this event!

Push the Envelope! Get Cozy Outside Your Comfort Zone

Lee Silber, Author, Trainer Consultant, Practitioner of Big Ideas

Sometimes we stick with the familiar (even when it’s not working) because we fear failure, loss or embarrassment. This interactive Session is designed to help us rethink how we do things, get out of our routines, and become more confident and comfortable with change. We’ll take a series of small steps outside our comfort zones to learn what we’re capable of. Take the chance to do things (fun things!) you normally wouldn’t — in a safe environment. Together we will confront discomfort, laugh things off, rebound, get more comfortable with risk and set goals a little outside our comfort zones.

Tools for Gracefully Dealing with Miscommunication and Disrespect

Sandy Geroux, CEO, WOWplace International, LLC

What’s the most effective response when you feel you are being disrespected, insulted, or verbally attacked? The way you handle yourself under duress says a lot about your emotional intelligence, communication skill, and confidence. It can affect your confidence, ability to lead, and your career advancement. It’s important to know whether your perception is correct or primarily a case of miscommunication and it can be hard to harness your emotions and choose the most effective way to respond.  This scenario-based Session with guided conversations, role-playing, and active learning lets you practice mastering your responses in difficult situations.

Celebrating Ourselves: Boosting Resilience and Beating Burnout

R. Scott Boots, MPA, Founder and Director, The Health Cares Exchange Initiative, Inc.

Because we have a supportive and giving role, administrative professionals face many of the same stressors and pressure that caregivers do. This stress is often harmful to both the organization and the individual, resulting in lost productivity, decreased performance and job dissatisfaction. Many of us need to be reminded to take care of ourselves as well as others. This session focuses on setting healthy boundaries and responding to stress in healthy ways. Practice quick “self preservation” responses and exercises you can do at work (and at home) to cultivate your resilience, increase mindfulness and reduce stress.

7:00 pm-10:00 pm

Tuesday Night Silver Anniversary Party (Dinner Included)

Learn more

This is it, the big TWO-FIVE! Join us at The Venetian Pool for a night of sparkle and shine. Get your commemorative photo at the kiosk, and promenade in your silver-hued, sparkly attire for a fun evening of dinner, entertainment, and dancing!

 

Wednesday, September 20th

8:00 am-1:00 pm
7:45 am-8:45 am

9:00 am-10:30 am

Conference Registration/Customer Service Desk Open
Continental Breakfast

Morning Concurrent Sessions

D1 - Stay in Control of Tasks, Deadlines, and Priorities

Christy Crump, Director of Opertaions, Regulatory Compliance Services

Unplanned projects and unexpected situations can ruin your thoughtful plans and leave you juggling competing priorities and multiple deadlines.  This Session covers how to rank your priorities, time management techniques to help stay in control, and techniques for tracking your progress to stay on deadline. Plus we’ll talk about how to reduce your stress on a high-pressure day and tips on setting limits when work threatens to overwhelm you.

D2 - PP: Partnering with Your Boss: A Tale of 5 Bosses

Nichol Goldstein, Senior Executive Assistant, Kaspersky Lab

This Session uses data-driven humor and anecdotal tales of wins and woes to dive into a career-defining opportunity: partnering with your boss. We’ll touch on several ways to adapt to your boss’ personal style, persevere in the face of adversity, and plan for mutual success. Be prepared to build up your emotional IQ and walk away with a clear vision on how to: focus your energy on what you have influence over, become a ‘Hero’ who anticipates the challenges of others, and develop your ownership-mentality. 

 

D3 - PP: @*What Corporate Culture Change Can Mean for You: A Case Study from Bayer CropScience

Vivian Burgon, Executive Administrative Assistant, Bayer CropScience, LP and Caitlyn Kaspar, Crop Analytics Business Coordinator, Bayer CropScience, LP

What happens when a company takes on a full-blown culture change to build high-performing teams and individuals, using its admins and assistants in the implementation? It becomes a huge success!  This case study from Bayer CropScience describes your presenters’ journey of becoming facilitators, resources used, development opportunities, the skill set needed to facilitate and how to apply those skills to your everyday responsibilities. Walk away with a clear understanding of how to facilitate change, speak more comfortably in a group, take on a leadership role, and access resources to help you and your team become high performers.

D4 - @ Collaborate, Communicate, and Plan with New Online Services

Neil Malek, Founder and Lead Instructor, Knack Training, LLC

For years, people have been cobbling together planning, brainstorming, and collaboration systems through email, SharePoint, paper, and other services. We now have powerful, useful, and free services and tools to take advantage of. In this Session, we’ll explore some of the big players in the world of planning and communication and how you can collaborate from anywhere (and set it up in seconds). Topics include: chatting and planning with Slack, connecting file shares and notetaking software to a Slack channel, task management and team communication with Asana, and building Trello boards for project planning.

D5 –PP: Build Your Dream Team with Meaningful Relationships

April Stallworth, Executive Administrative Professional, Waukegan Public School District; CEO & Founder, Strong Women Strong Lives, and ASAP’s 2015 Eureka! Award Winner and Angela Villela, Senior Executive Assistant, Standard Process

As a group, administrative professionals can empower each other and help utilize each other’s talents. You empathize with each other and can easily collaborate to make your department and company successful. This Session’s presenters are experts on building in-office administrative networks, and cultivating meaningful relationships among support staff. Hear their personal journey’s to creating their in-office network, the successes and challenges, and the most important elements of building a network. You’ll participate in open discussion, have the opportunity to ask questions, and learn best practices from your peers and the presenters.

D6 -PP: @*The Virtualization Age! Best Practices for Working Remotely

Socorro McCaslin, CEAP, Executive Assistant to VP, Worldwide Strategy & Planning, Cisco Systems

Given new technologies today, it’s essential that we evolve and learn to effectively work in various environments. In this Session, Socorro will share her insight on what the crucial elements are to be a successful remote worker and specifically a remote Executive Assistant. She will share the good, the bad, and the ugly of remote work, how to build your virtual office for maximum efficiency, the power of your administrative arsenal, solutions to build synergy with your business partner(s), and the best ways to effectively communicate with others.

D7 -PP: *Practical Tips to Make Your Next Offsite Meeting Shine

Christine Cesarino, Executive Assistant to the President, Advantage Payroll Services and Renae Medrano, Executive Assistant to CEO, Spredfast

Administrative professionals are increasingly relied upon to plan and manage offsite meetings and events. Have you ever wondered how to manage them in a more cost-efficient manner? This Session, presented by experienced admins, will discuss valuable tips on: sourcing a creative space, contract negotiations, execution on the day of the event, and follow-up steps once the event has concluded. You’ll hear stories of lessons learned and have the chance to share your own tips. No matter your experience level, this panel will provide tools and techniques to implement immediately for a successful offsite meeting.

D8 - @ Influential Impact! How Assistants Can Be Successful Team Leads

Lisa Olsen, Co-Owner and Presenter, Admin to Admin

It can be challenging to practice leadership, delegation, and accountability within a team when you have no direct reports. The key is to focus on the power of informal influence and on creating the synergy and open communication which help you lead without direct authority. Lisa shares her insights on the difference between self-promotion and self-less promotion, the value of communicating the scope of your role, how to build your credibility, professional diplomacy and discretion, and how to recognize your SWOO (strengths, weaknesses, opportunities, and obstacles).

D9 - @ Advanced Word: The Useful Info You Never Knew

Melissa Esquibel, MCT, President, MPELLC

For many assistants, generating documents is a large part of the workload. You might be working way too hard for lack of a few straightforward tools and techniques. This Session is geared toward those who have to generate complex, compound documents, such as large reports.  You will learn how to bypass the annoying section break necessity, make your documents easily navigable to turn them into interactive electronic tools, create a template that has the custom numbering scheme you need, create “unbreakable” documents to which others may contribute, and combine several documents into one without using the “master document.”

D10 - @ Tricks of the Trade: Make Your Virtual Meetings Seamless

Corinne Hoisington, Professor of IT, Central Virginia Community College

Whether you work in an office and need to setup a call in place of a face-to-face meeting or you work in a remote environment; conducting meetings effectively is essential for team collaboration and decision making. From setting up the remote meeting schedule to the audio/video equipment, learn the best practices to troubleshoot any issues that arise. Be the first in your office to see the latest technology for conducting holographic meetings using Skype and the HoloLens too!

D11 -PP: Developing a Stellar Reputation: Why Words Matter and Kindness Counts

Kendra Fahrenbach, Senior Executive Assistant, Amazon.com and Kathi Henriksen, Executive Assistant, Amazon.com

Your reputation is your professional currency.  In this Session, two incredibly respected EAs from Amazon.com, will focus on the meaning of reputation in the corporate setting, the best ways to build, protect, and promote your reputation, how fragile it is, and finally, the impact a stellar reputation can have on your lasting career as an administrative professional.

D12 - Dealing with Difficult Executives-PP

Adrienne MacIain, Senior Executive Assistant to CEO & Office Manager, PlayFab, Inc

Executives are a special breed. They’re under a lot of pressure, frequently surrounded by yes men, and though they are brilliant at what they do, they may not always be fantastic at things like respectful communication. This Session will feature: tips to prevent tantrums, strategies to protect yourself from an exec on a rampage, ways to offer support without enabling bad behavior, and real-time role playing to put these techniques into practice.

D13 -PP: *Unleash Your Inner Rockstar!

Kristin Abbott, Executive Administrator, Giesecke & Devrient Mobile Security America, Inc.

Deep down, we all want to be a rock star and we’ve got to work hard to get there. This Session will help you to enhance your competence, commitment, tenacity, reliability, and keeping confidences abilities for rock star success! Embrace the ways in which integrity, self-confidence, and humility can all work together to make you who you want to be. Learn why it’s important to keep work and personal lives separate and better understand why perception is reality.

 

10:30 am-11:00 am
11:00 am-12:15 pm

Beverage Break
Closing Keynote

Keynote: Vinh Giang

Entrepreneur, Magician

The Power of Perspective: Success through Collaboration

When we fall into a situation with a problem we can’t solve, it feels impossible. Seeking insight from others with different perspectives can make a solution quickly appear. Vinh uses the art of magic (a problem that the general public doesn’t have the solution to) to take you on an exploration of several performances. He invites you to collaborate, share your perspective, and discover the solutions to how they were done. Vinh affirms how you can collaborate with others and their different perspectives to become the problem-solving mastermind of your career and life!

12:15 pm-1:00 pm

1:00 pm-4:00 pm

Lunch (Workshop Attendees Only)

Half-Day Workshops

W5 - Proof It: Strategies to Become the Proofreading and Editing Expert

Mandi Stanley, CSP, Author and Trainer

Are you tired of reviewing the same document multiple times and still finding errors? Make your documents and messages flawless with tips and techniques on the “Newspaper Proof” (a fail-safe three-step approach to proofreading, Editors’ language guidelines for better receptivity (like non-inflammatory language and attention to tone) and how to proofread in distracting office environments. You’ll also learn:

  • The differences between editing and proofreading.
  • How to build your “Proofreader’s Power Pack” with indispensable tools and resources.
  • How to proofread for quality under tight deadline.
  • How to edit for clichés, wasted words, and “smothered verbs” in documentation.

W6 - Automate Your “Office” with No Code Involved (Hands-on*, limited seating**)

Neil Malek, Founder and Lead Instructor, Knack Training, LLC

Automating aspects of your computer programs are traditionally areas where your company’s IT staff needs to be brought in. No more! Many software companies are providing simple ways to connect important tools and services that you use daily! Using actions like incoming email, workplace chat, and even social media traffic, you can trigger responses like automated replies, saved and catalogued information, and collaboration. In this Workshop, we’ll explore automation in Microsoft Outlook and OneNote, Evernote, Slack, and other common workplace tools. Topics include:

  • Creating and using template emails that are available in one click.
  • Connecting OneNote with Outlook to automatically save and file information.
  • Automating information-gathering and research with Evernote.
  • Connect your workplace chat in Slack with outside sources.

*Laptops are REQUIRED for this workshop. Please have the Microsoft Office Suite installed on your laptop prior to coming onsite.

**This workshop, due to its hands-on nature, has very limited seating.

W7 - On the Hunt on the Las Vegas Strip: Lessons in Team Development and Leadership (Offsite)

Conducted by Strayboots

An award-winning competitive scavenger hunt, this Workshop showcases points of interest on the southern side of the Vegas Strip while providing lessons in how teamwork and leadership develop.  Attendees will be grouped into teams, and a team leader will be assigned ahead of time. The Hunt is organized on your mobile device as your team collects points and photos along the way. Your team will be solving riddles, answering questions, and capturing the fun in photos. As you explore the neighborhood, you’ll discover how teams are formed and conflicts are resolved, what roles team members take and the forms leadership takes. 

IMPORTANT NOTE: This workshop covers a lot of territory (and a few miles) over several hours. Attendees should wear comfortable shoes and be prepared to be on their feet and moving during the three hours.  Participants will meet in the designated meeting room at the Venetian and then walk to Caesar’s Palace to begin the Hunt.

The Executive Assistants’ Summit schedule differs slightly from the APC schedule. Please visit the EA Summit Schedule for full details.

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