Frequently Asked Questions

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Conference Pass: The pass includes all concurrent learning sessions Monday, Tuesday, and Wednesday, keynote speakers, special sessions, events and meet and mingle meals. A Conference Pass does not include pre- and post-conference workshops. You may purchase workshops a la carte with a Conference Pass.

Value Pass:  The Value Pass includes everything included with the Conference Pass PLUS you will add your choice of up to three (3) workshops and a free copy of Pivot, by Jenny Blake.

EA Summit Pass: This Pass provides, upon acceptance, access to an exclusive 4-day program focused on the leadership role and challenges of the executive-level assistant. It includes specially designed sessions, workshops, networking events and meals. Additionally, EA Summit participants have access to all APC Keynotes, learning sessions, meals and special events including the Welcome Reception and the Tuesday Night Party.

The Executive Assistants’ Summit (EA Summit) is an exclusive program for assistants who work directly with senior executives, including the CEO, COO, CIO, CFO, President, Managing Director, EVPs, and SVPs.

If you meet the above criteria and you have NOT attended the EA Summit previously, you must fill out our EA Summit application and submit it for review. If you are accepted, you will be sent a link to register for the Summit.

Access the EA Summit Application here

If you have the same title, role, and manager, you do not have to submit a new application.

Click here to register

You can book your accommodations at The Gaylord Palms by calling our exclusive housing partner OnPeak at 1-800-803-5804 or by booking online here.

The cost per night is $209.00 plus taxes and fees when you book your accommodations at the Gaylord Palms by August 19, 2018.

NOTE: If you can’t attend the Conference for any reason, it is your responsibility to cancel your hotel reservation.

A special rate of $129 per night* has been made available for government employees at the Fairfield Inn Lake Buena Vista. Proof of employment is required at check-in.

Check availability here. Select “Government” from the drop-down menu.

*Taxes and fees not included in nightly rate.

To inquire about group rates, please email registration@apcevent.com

All registrations include access to the Welcome Reception (hors d’oeuvres included), breakfast and lunch on Monday and Tuesday, and the Tuesday Night Party (dinner included). Additionally, beverage breaks are provided throughout the conference.

Additionally, lunch is included for attendees who take the equivalent of a full-day Pre Conference Workshops on Sunday and Post Conference Workshops on Wednesday.

The dress code is Business Casual. Please note- meeting rooms may be chilly, a sweater or scarf is always best to have on hand.

Yes, the PACE certification prep class and exam is being offered on Saturday, September 29th. This can be purchased a la carte for $499.00 for ASAP Members and $599.00 for non-members.

If you have not yet registered, you can add the PACE Certification during the registration process.

If you have already registered, please contact us to add the PACE Certification to your registration at registration@apcevent.com or 1-800 -873-1272

You will receive your PACE certification portal login information within 48 hours of adding it to your conference registration. 

The login information will come from the our certification portal, Litmos. The email will come from system@litmos.com. To ensure all certification communications, be sure to add this address to your Address book ( and check your spam/junk folders) 

The standard for Continuing Education Units (CEUs) is that 10 classroom hours are worth one CEU. This also applies to “contact hours” in the case of online training. Partial hours, meals or breaks do not count. 

For the Administrative Professionals Conference and Executive Assistants’ Summit, 

If you have a Value Pass or attend the EA Summit, you earn 13 hours or 1.3 CEUs.

If you attend with a conference pass, but no pre- or post-workshops, you will earn 7 hours or .7 CEU.

Concurrent Sessions count as one hour = .1 CEU

Half day workshops are 3 hours = .3 CEU

Full day workshops are 6 hours = .6 CEU

Engage sessions and the  Interview are one hour = .1 CEU

Keynotes are not eligible for CEU’s as per IACET standards.

If you have a pending registration, you can make your payment by logging in here; APC Payment Portal

Or you can make your payment by contacting us at 1-800 -873-1272

Yes, you can make your check out to;

Administrative Professionals Conference

121 free Street

Portland, ME 04101

Your badge number is located in your conference confirmation email.

If you cannot locate your badge number, you can contact us at registration@apcevent.com or 1-800 -873-1272

Yes, guest tickets are available for the Tuesday Night Party and can be purchased onsite at Registration/ Customer Service. 

Tuesday Night Tropical Fiesta at Mango’s Orlando – Guest Ticket Fee:  $120.00

What’s included:

• Round trip transportation to/from Mango’s Orlando
• Beer, wine and mojito bar
• Full buffet dinner and dessert
• Dancing and live entertainment
• Tax and gratuity
  

We do not offer guest tickets for the Welcome Reception.

Conference Cancellation:

Cancellations for your REGISTRATION to the ADMINISTRATIVE PROFESSIONALS CONFERENCE must be received no later than August 24, 2018 to receive a refund however; a $300 cancellation fee will apply. No refunds for cancellations will be processed after August 24, 2018. Registration substitutions are allowed. Cancellation fees do not apply to substitutions. Companies will be invoiced for registrations not cancelled by August 24, 2018.

The Gaylord Palms Cancellation:

Cancellations for your HOTEL RESERVATION must be received by The Gaylord Palms a minimum of 72 hours prior to your confirmed arrival date or you will forfeit your one (1) night deposit. Failing to cancel your hotel reservation at least 72 hours in advance of your arrival means a 1 night deposit will be charged to your credit card. The 1 night deposit is NON-REFUNDABLE.