September 22 - 25, 2019 | New Orleans, Louisiana

Frequently Asked Questions

What is the cost of the Conference?

How can I register for the Conference?

Click here to register

Be sure to keep record of your badge number for future access to the Registration Resource Center

Need help getting approval to attend?

What do the various registration passes include?

Conference Pass: The pass includes all concurrent learning sessions Monday, Tuesday, and Wednesday, keynote speakers, special sessions, events and meet and mingle meals. A Conference Pass does not include pre- and post-conference workshops. You may purchase workshops a la carte with a Conference Pass.

Value Pass:  The Value Pass includes everything included with the Conference Pass PLUS you will add your choice of up to three (3) workshops and a free copy of Pivot, by Jenny Blake.

EA Summit Pass: This Pass provides, upon acceptance, access to an exclusive 4-day program focused on the leadership role and challenges of the executive-level assistant. It includes specially designed sessions, workshops, networking events and meals. Additionally, EA Summit participants have access to all APC Keynotes, learning sessions, meals and special events including the Welcome Reception and the Tuesday Night Party.

What is the Executive Assistants’ Summit and how to do I register for it?

The Executive Assistants’ Summit (EA Summit) is an exclusive program for assistants who work directly with senior executives, including the CEO, COO, CIO, CFO, President, Managing Director, EVPs, and SVPs.

If you meet the above criteria and you have NOT attended the EA Summit previously, you must fill out our EA Summit application and submit it for review. If you are accepted, you will be sent a link to register for the Summit.

Access the EA Summit Application here

What if I have attended the EA Summit in the past, do I still need to apply?

If you have the same title, role, and manager, you do not have to submit a new application.

Click here to register

How/where can I book my hotel?

You can book your accommodations at the Hilton Orlando Buena Vista Palace by calling our exclusive housing partner OnPeak at 1-800-803-5804 or by booking online here.

What is the cost of the hotel?

The cost per night is $189.00 plus taxes and fees when you book your accommodations at the Hilton Orlando Buena Vista Palace. by August 19, 2018.

Transportation will be provided to/from the Gaylord Palms for APC attendees.

NOTE: If you can’t attend the Conference for any reason, it is your responsibility to cancel your hotel reservation.

Do you have Government rated hotel rooms?

A special rate of $129 per night* has been made available for government employees at the Fairfield Inn Lake Buena Vista. Proof of employment is required at check-in.

Check availability here. Select “Government” from the drop-down menu.

*Taxes and fees not included in nightly rate.

Do you offer group rates for the Conference?

To inquire about group rates, please email

What meals are included in the passes?

All registrations include access to the Welcome Reception (hors d’oeuvres included), breakfast and lunch on Monday and Tuesday, and the Tuesday Night Party (dinner included). Additionally, beverage breaks are provided throughout the conference.

Additionally, lunch is included for attendees who take the equivalent of a full-day Pre Conference Workshops on Sunday and Post Conference Workshops on Wednesday.

What is the dress code for the conference?

The dress code is Business Casual. Please note- meeting rooms may be chilly, a sweater or scarf is always best to have on hand.

Is the PACE certification being offered at the Conference?

Yes, the PACE certification prep class and exam is being offered on Saturday, September 29th. This can be purchased a la carte for $499.00 for ASAP Members and $599.00 for non-members.

How do I add the PACE Certification to my registration?

If you have not yet registered, you can add the PACE Certification during the registration process.

If you have already registered, please contact us to add the PACE Certification to your registration at or 1-800 -873-1272

When will I receive my PACE certification portal login information?

You will receive your PACE certification portal login information within 48 hours of adding it to your conference registration. 

The login information will come from the our certification portal, Litmos. The email will come from To ensure all certification communications, be sure to add this address to your Address book ( and check your spam/junk folders) 

How many CEU's will I earn for attending the conference?

For the Administrative Professionals Conference and Executive Assistants’ Summit, 

APC Conference Pass:              1.0 CEUs (10 hours)

APC Value Pass:                        1.9 CEUs (19 hours)

Executive Assistants’ Summit:   1.8 CEUs (18 hours)

PACE Prep Course:                    .4 CEUs (4 hours)

Keynotes are not eligible for CEU’s as per IACET standards.

How do I pay for my Conference Registration?

If you have a pending registration, you can make your payment by logging in here; APC Payment Portal

Or you can make your payment by contacting us at 1-800 -873-1272

Can I pay for my registration via check?

Yes, you can make your check out to;

Administrative Professionals Conference

121 free Street

Portland, ME 04101

How do I find my Badge number?

Your badge number is located in your conference confirmation email.

If you cannot locate your badge number, you can contact us at or 1-800 -873-1272

Can I purchase a guest ticket for the Tuesday Night Party?

Yes, guest tickets are available for the Tuesday Night Party and can be purchased onsite at Registration/ Customer Service. 

Tuesday Night Tropical Fiesta at Mango’s Orlando – Guest Ticket Fee:  $120.00

What’s included:

  • Round trip transportation to/from Mango’s Orlando
  • Beer, wine and mojito bar
  • Full buffet dinner and dessert
  • Dancing and live entertainment
  • Tax and gratuity

Can I purchase a guest ticket for the Welcome Reception?

We do not offer guest tickets for the Welcome Reception.

What is the Conference cancellation policy?

Conference Cancellation:

Cancellations for your REGISTRATION to the ADMINISTRATIVE PROFESSIONALS CONFERENCE must be received no later than August 24, 2018 to receive a refund however; a $300 cancellation fee will apply. No refunds for cancellations will be processed after August 24, 2018. Registration substitutions are allowed. Cancellation fees do not apply to substitutions. Companies will be invoiced for registrations not cancelled by August 24, 2018.

What is the hotel cancellation policy?

The Gaylord Palms Cancellation:

Cancellations for your HOTEL RESERVATION must be received by The Gaylord Palms a minimum of 72 hours prior to your confirmed arrival date or you will forfeit your one (1) night deposit. Failing to cancel your hotel reservation at least 72 hours in advance of your arrival means a 1 night deposit will be charged to your credit card. The 1 night deposit is NON-REFUNDABLE.

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