September 30 - October 3, 2018 | Kissimmee, Florida

Conference Program

Our conference team works hard to put together specialized content to continue to bring you the most important training event of the year! Check back regularly for updates and make sure to join us on social media to get real time announcements on the 2018 APC.

Learn more about this year's conference tracks

The 2018 program addresses 5 themes, challenging you in your professional development to:

Track 1: Navigate Ever-Changing Technologies
Track 2: Influence and Lead Effectively
Track 3: Cultivate Business Acumen
Track 4: Expand Your Expertise
Track 5: Shift Your Career into High Gear

Saturday
Sep 29 2018
Sunday
Sep 30 2018
Monday
Oct 01 2018
Tuesday
Oct 02 2018
Wednesday
Oct 03 2018

PACE Exam Prep Course (separate registration and fee)

Maximize your APC training experience with PACE Certification! Take advantage of this once a year opportunity to prepare for the PACE Exam in a live instructor-led class. Then, following the...

Taming Tasks, Priorities and Deadlines — in 180 Minutes! (AM)

Unplanned projects and unexpected situations can make a shambles of your most thoughtful plans; when they do, you’re left juggling competing priorities and multiple deadlines. Based on the outstanding success...
Christy Crump

Planning, Designing, and Executing Meetings and Events

Just as an RFP (request for proposal) or RFQ (request for quote) and resulting hotel or vendor contract set the foundation for a good business relationship and meeting or event,...
Joan Eisenstodt

Project Management Essentials: Managing the Process, People and Tools

As an administrative professional, you probably oversee many projects of varying size, complexity and purpose. This workshop provides a roadmap for project management, real-world case studies and interactive exercises to...
Chrissy Scivicque

Unleash the Full Power of Microsoft Excel (AM)

You use Microsoft Excel on a daily basis, but are you flexing its full muscle? Harness the power of overlooked and advanced features, including Subtotal, Sumif, Vlookup, Insert Tables, Filters,...
Anne Marie DelPrincipe

Unleash the Full Power of Microsoft Excel (PM)

You use Microsoft Excel on a daily basis, but are you flexing its full muscle? Harness the power of overlooked and advanced features, including Subtotal, Sumif, Vlookup, Insert Tables, Filters,...
Anne Marie DelPrincipe

Taming Tasks, Priorities and Deadlines — in 180 Minutes! (PM)

Unplanned projects and unexpected situations can make a shambles of your most thoughtful plans; when they do, you’re left juggling competing priorities and multiple deadlines. Based on the outstanding success...
Christy Crump

Best Practice Discussion Group: Planning Travel

If your executive travels a lot, you know how complex travel planning can get, especially international travel. It’s not just about hotels and air but you may also need to...

Best Practice Discussion Group: Working in Education

How has the education admin’s role changed in the past decade? How do the challenges our institutions face affecting what we do? How do we work within the hierarchy and...

Get What You Want With What You’ve Got

We are all forced to do more with less – fewer staff, declining resources, and 40 hours of stuff to do in a 24-hour day. What to do? Christine is...
Christine Cashen

You Say More Than You Think

With sass and a keen eye, Janine will help you unlock trade secrets to make your first impressions count – and your daily interactions keep working for you. Known in...
Janine Driver

Heading into Office 365: The New World (M2AM)

Join us for an engaging journey as your company upgrades to Microsoft Office 365! We will start with understanding how Office 365 differs than older versions as a subscription based...
Corinne Hoisington

Get the Job Done Faster with Microsoft Word (hands-on) (M1AM)

Microsoft Word’s infamous styles can eliminate hours of frustration and move your ideas and thoughts within your document with ease. Format headings so you can move on to the next...
Anne Marie DelPrincipe

The Ins and Outs of Outlook (M6AM)

You spend your days in Outlook, but when do you have time to explore the depths of this awesome program? This session will showcase the hidden features you may not...
Marie Herman

(A*) Succession Planning for Senior Admins and Assistants (M10AM)

*Advanced* The best admins and assistants never leave their organization in a lurch. Yet, they can create a huge void when they retire or depart for other opportunities. How can...
Doug Van Dyke, MBA, CSP

Succeed Like a Mouse (M4AM)

“Follies.” That’s what they called Walt Disney’s ideas. But he succeeded beyond all expectations. How did he do it? Through a combination of creativity, continuity, customerization, and confidence. A 25...
Lenn Millbower

(A*) So You Think You’re Strategic – What Does That Mean? (M5AM)

*Advanced* Much has been made in recent times of the emergence of the assistant as a strategic business partner. The term is THE buzz word in the industry. But how...
Lucy Brazier

(A*) Managing Up: An Up Close and Personal Interview and Discussion (M3AM)

*Advanced* Your relationship with your manager is fundamental to your success and job satisfaction. You can’t leave it up to chance, or default to it sitting only in your manager’s...
Peggy Vasquez

Your Stock Is Rising! How to Expand and Enhance the Value You Deliver (M9AM)

As an employee, you are an investment. Your company pays you and they expect a return. The more value you contribute, the better the investment you become. So, how do...
Chrissy Scivicque

(A*) Project Management with Outlook and OneNote Integration (M8AM)

*Advanced* Everyone is involved in projects - but not everyone gets access to expensive project management software! Microsoft Outlook has email, meetings, and tasks, but is really overmatched as a...
Neil Malek

Prioritizing for Increased Productivity and Balance (M7AM)

Every day we're challenged with the task of producing more with seemingly less time and resources, leading to burnout or lack of fulfillment. We have the same number of hours...
Kisha L. Allen

Heading into Office 365: The New World (M2PM)

Join us for an engaging journey as your company upgrades to Microsoft Office 365! We will start with understanding how Office 365 differs than older versions as a subscription based...
Corinne Hoisington

Get the Job Done Faster with Microsoft Word (hands-on) (M1PM)

Microsoft Word’s infamous styles can eliminate hours of frustration and move your ideas and thoughts within your document with ease. Format headings so you can move on to the next...
Anne Marie DelPrincipe

The Ins and Outs of Outlook (M6PM)

You spend your days in Outlook, but when do you have time to explore the depths of this awesome program? This session will showcase the hidden features you may not...
Marie Herman

(A*) So You Think You’re Strategic – What Does That Mean? (M5PM)

*Advanced* Much has been made in recent times of the emergence of the assistant as a strategic business partner. The term is THE buzz word in the industry. But how...
Lucy Brazier

(A*) Succession Planning for Senior Admins and Assistants (M10PM)

*Advanced* The best admins and assistants never leave their organization in a lurch. Yet, they can create a huge void when they retire or depart for other opportunities. How can...
Doug Van Dyke, MBA, CSP

Succeed Like a Mouse (M4PM)

“Follies.” That’s what they called Walt Disney’s ideas. But he succeeded beyond all expectations. How did he do it? Through a combination of creativity, continuity, customerization, and confidence. A 25...
Lenn Millbower

(A*) Managing Up: An Up Close and Personal Interview and Discussion (M3PM)

*Advanced* Your relationship with your manager is fundamental to your success and job satisfaction. You can’t leave it up to chance, or default to it sitting only in your manager’s...
Peggy Vasquez

Your Stock Is Rising! How to Expand and Enhance the Value You Deliver (M9PM)

As an employee, you are an investment. Your company pays you and they expect a return. The more value you contribute, the better the investment you become. So, how do...
Chrissy Scivicque

(A*) Project Management with Outlook and OneNote Integration (M8PM)

*Advanced* Everyone is involved in projects - but not everyone gets access to expensive project management software! Microsoft Outlook has email, meetings, and tasks, but is really overmatched as a...
Neil Malek

Get Big Things Done: The Power of Connectional Intelligence

Erica Dhawan is the world’s leading authority on Connectional Intelligence and the Founder & CEO of Cotential. As one of today’s most provocative business thinkers on the future of work,...
Erica Dhawan

(A*) Create Bulletproof Spreadsheets with Automation & Templates (hands-on) (T2AM)

*Advanced* Is your spreadsheet beautiful until someone else gets their hands on it? Do you spend hours trying to figure out WHAT HAPPENED? We'll highlight dozens of Excel features that...
Neil Malek

Mastering the Transition to Google Suite (T1AM)

Is your company making the jump from a Microsoft environment to Google Suite? Jumpstart your productivity with an overview of the major products, differences and benefits you can anticipate in...
Anne Truger

(A*) Board Management and Relations: Delivering to A Diverse Group of High Achievers (T7AM)

*Advanced* If you want your career to include, or already includes, governance assistance, the stakes are high. Your work must be accurate and efficient. You need to be organized, flexible...
Shelagh Donnelly

How to Influence Others Even When You Aren’t in Charge (T4AM)

We’ve talked to thousands of administrative professionals whose number one concern is how to get their ideas heard and implemented. It isn’t about having positional power; it’s about presenting your...
Lorinda Lewis

Coaching and Mentoring the Junior Admin (T6AM)

For seasoned professionals, the ability to move on to new responsibilities, to perform at a higher level or to move up relies on having someone who can step in for...
Laura Belgrado

Build & Motivate a Team to Greatness: Overcoming Dysfunctional Behaviors (T3AM)

You can’t succeed unless your team succeeds. And, your team can’t perform if it is mired in dysfunctional behaviors and attitudes. Based on Patrick Lencioni’s ground-breaking book, “The Five Dysfunctions...
Christy Crump

(A*) Standing Ovation Presentations (T5AM)

*Advanced* When you deliver a presentation, several things can happen. You can bore your audience to tears (just like everyone else) and let PowerPoint do the work. You can do...
Robyn Hatcher

(A*) Have You Built a Personal Brand? Why You Should and How to Do It! (T10AM)

*Advanced* In the ultra-competitive, social media focused, marketplace, it takes more than hard work and talent to stand out. We all know someone who got the promotion or a new...
Dawn Brackett

Transitioning from Supporting a Manager to Supporting an Executive – Moving on Up! (T9AM)

When a manager becomes an executive their work changes and that has a major impact in your work. A defining factor of success for an executive is to let go...
Peggy Vasquez

How To Be a Better Proofreader (T8AM)

When we ask executives what they rely on their assistants for, we repeatedly hear “attention to detail.” This is the ideal session for anyone responsible for overseeing outgoing correspondence, paperwork,...
Mandi Stanley

Best Practice Discussion Group: Managing Calendars & Scheduling

One of the core responsibilities of an assistant is managing the boss’s appointments and schedule. This is doubly difficult when you are trying to schedule a management meeting with 10...

Best Practice Discussion Group: Multitasking & Prioritization

Your manager expects you to be able to prioritize and multi-task effectively. There’s even more pressure when you work for multiple managers. Get together to share prioritization techniques that work...

(A*) Create Bulletproof Spreadsheets with Automation & Templates (hands-on) (T2PM)

*Advanced* Is your spreadsheet beautiful until someone else gets their hands on it? Do you spend hours trying to figure out WHAT HAPPENED? We'll highlight dozens of Excel features that...
Neil Malek

Mastering the Transition to Google Suite (T1PM)

Is your company making the jump from a Microsoft environment to Google Suite? Jumpstart your productivity with an overview of the major products, differences and benefits you can anticipate in...
Anne Truger

(A*) Board Management and Relations: Delivering to A Diverse Group of High Achievers (T7PM)

*Advanced* If you want your career to include, or already includes, governance assistance, the stakes are high. Your work must be accurate and efficient. You need to be organized, flexible...
Shelagh Donnelly

Coaching and Mentoring the Junior Admin (T6PM)

For seasoned professionals, the ability to move on to new responsibilities, to perform at a higher level or to move up relies on having someone who can step in for...
Laura Belgrado

How to Influence Others Even When You Aren’t in Charge (T4PM)

We’ve talked to thousands of administrative professionals whose number one concern is how to get their ideas heard and implemented. It isn’t about having positional power; it’s about presenting your...
Lorinda Lewis

(A*) Standing Ovation Presentations (T5PM)

*Advanced* When you deliver a presentation, several things can happen. You can bore your audience to tears (just like everyone else) and let PowerPoint do the work. You can do...
Robyn Hatcher

Transitioning from Supporting a Manager to Supporting an Executive – Moving on Up! (T9PM)

When a manager becomes an executive their work changes and that has a major impact in your work. A defining factor of success for an executive is to let go...
Peggy Vasquez

(A*) Have You Built a Personal Brand? Why You Should and How to Do It! (T10PM)

*Advanced* In the ultra-competitive, social media focused, marketplace, it takes more than hard work and talent to stand out. We all know someone who got the promotion or a new...
Dawn Brackett

How To Be a Better Proofreader (T8PM)

When we ask executives what they rely on their assistants for, we repeatedly hear “attention to detail.” This is the ideal session for anyone responsible for overseeing outgoing correspondence, paperwork,...
Mandi Stanley

Get Off My Nerves! Personality Conflicts at Work (AL5)

You know that one person at work who makes you crazy? Chances are, you make her or him crazy, too. That doesn't mean that either of you is a bad...
Laura Belgrado

Show Your True Colors (AL2)

Originally developed to identify learning styles and based on Mary Miscisin’s “Showing Your True Colors”, this program identifies your work style. Discover whether you are orange, gold, green, or blue!...
Christy Crump

If Your Life Were a Movie, How Would You Be Cast? (AL1)

Discover your ActorType and learn to let it shine. We all have unique communication styles and abilities based on both our nature and our nurture. Robyn has a unique take...
Robyn Hatcher

The Four Temperaments: Use Them to Get in Step with Those Around You (AL3)

It’s a fact. Over the long term, your professional success depends not on your technical competence, but on your ability to work well with others. We spend an inordinate amount...
Lorinda Lewis

A Deep Dive into Who You ARE, Why You DO and How You CAN (AL4)

Our behavior is shaped by what we think is right, what we think is important and what we enjoy. It is also shaped by personality traits. After an hour with...
Dawn Brackett

Best Practice Discussion Group: Staying on Top of Tech Trends

No matter what industry they work in, admins are expected to be up to speed on the latest office technology, and the speed of change hasn’t slowed. What new tech...

Best Practice Discussion Group: Working in Government

Government admins and assistants carry out their duties and experience their careers much differently than corporate admins. What we do and how we do it is much more regulated –typically...

(A*) Tackling Office 2019 and Office 365 (hands-on) (D1)

*Advanced* This Fall (yes, 2018), Microsoft is releasing their last version of Office separate from Office 365 – drum roll – Office 2019. New features play on new formulas and...
Corinne Hoisington

Google Goodness: Work Faster and Smarter with These Tools (D2)

Think you know Google? Get ready to maximize your experience and boost your productivity! Extensions add new features to the Chrome browser and add-ons extend the functionality of Google Suite...
Anne Truger

(A*) Applying Lean Principles to Streamline Work and Maintain Productivity (D4)

*Advanced* “Lean” is a methodology, often mentioned in conjunction with “Six Sigma” and “Agile,” that is based on principles from the Toyota Production System (TPS), and seeks to maximize customer...
Madeline Cate

Interactive Dialogues to Create More Effective Communications (D5)

Effective communications are a crucial element for success in the workplace. In fact, research shows that the cost of clarifying communications for the average 100-person workplace is 17 hours per...
Sandy Geroux

A Practical Guide to Emotional Intelligence in the Workplace (D3)

What is your EQ or emotional quotient? It sounds mysterious, but it’s not. Emotional intelligence is simply the ability to recognize and effectively manage your own emotions and relate to...
Lorinda Lewis

Share the Smarts: Transferring the Learning to Your Team (D9)

Have you been asked to share what you’ve learned at the conference when you get back? Or, are you looking for a way to highlight the value of the event...
April Stallworth

Assertiveness for Today’s Professional Woman (D10)

Assertiveness for women? Yes, because while assertive techniques are the same no matter who uses them, women experience different dynamics in the workplace than males do. First, women can be...
Dawn Brackett

(A*) Write It So They Read It: An Admin’s Guide to Technical Writing (D8)

*Advanced* We’ve all been there. The policy or procedure that leaves you with more questions than answers....the manual or handbook that has you scratching your head because you can’t understand...
Mandi Stanley

(A*) Cybersecurity: How to Ensure You’re An Asset, Not a Digital Liability, to the Executive Team (D6)

*Advanced* Cybersecurity is critical to an organization’s ability to deliver on its strategic plan. Executives and boards are paying attention because, when it comes to cybersecurity breaches, there are three...
Shelagh Donnelly

(A*) Stunning, Data-Rich Presentation Tools and Tricks (D7)

*Advanced* Build a presentation that actually does its job - moving the audience to action or agreement. There are dozens of tips, tricks, secrets, best practices, and powerful tools to...
Neil Malek

Change Your Mind, Change Your World

Bash left his acting career to follow his real passion – bridging cultures through media. He now traverses the globe hosting the internationally recognized TV series “Bridge the Gap” for...
Chris Bashinelli

Multi-Tool Efficiency: Evernote, OneNote, Microsoft Forms, and Flow (hands-on)

Many new office applications can work together to streamline your workflow and increase your efficiency. Join this in-depth, hands-on tour of the most powerful tools for today’s office. Structure or...
Corinne Hoisington

Chemistry of Communication: Managing Conflict and Difficult Situations

How you communicate during conflict and difficult situations can make or break your advancement and success with business leaders. Communication is like mixing chemicals. Sometimes it leads to exciting discoveries....
Robyn Hatcher

Many of us freeze when asked to speak in public; most of us dread it. A masterful speaker shares new approaches to presenting your ideas clearly and with composure. This interactive workshop includes practice to build your skills. Map your talking points,

Many of us freeze when asked to speak in public; most of us dread it. A masterful speaker shares new approaches to presenting your ideas clearly and with composure. This...
Mandi Stanley

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