A Practical Guide to Emotional Intelligence in the Workplace (D3)
What is your EQ or emotional quotient? It sounds mysterious, but it’s not. Emotional intelligence is simply the ability to recognize and effectively manage your own emotions and relate to others’ emotions. Discover the questions to ask yourself before dealing with another’s lack of emotional intelligence, and, phrases to help you begin to address an emotional situation and how to maintain self-control AND empathy. Hear the six critical steps that will increase your emotional intelligence – these are not for the faint of heart. Learn how to develop self-awareness so you remain open to the possibility that you could be attributing to a toxic situation, and can mid-course correct to right the course.