Dealing with Difficult Behavior at Work – without Losing It!
Are there strong differences of opinion where you work? Personality conflicts? Downright difficult people? Sticky situations, negativity or confrontations? Every worker is confronted with difficult behaviors, difficult people, and general conflict throughout their career. This session will give you an 11 step process for dealing with difficult situations and techniques for coping with the common types of chronically difficult people while staying calm and composed. Whether you are dealing with garden variety personality differences or with those exploders, snipers, complainers and blamers at work, take back ideas to try at work, including coping mechanisms to keep things from getting under your skin. Get tips on how to:
- Assess the causes of conflict at work and which strategies will work to reduce it
- Cope with a toxic work environment to keep getting infected with negativity
- Handle a person who is out of control emotionally