Standard operating procedures (SOPs) are important business documents. They help establish consistency and uniformity; they increase project efficiency and employee productivity; and they even boost product quality and employee safety. Unfortunately, if the SOPs are dull, difficult to follow, ridden with gaps, jargon-dense, or not designed with the reader in mind, they’re likely to be ignored or glossed over. Fortunately, with a creative use of AI and by applying fundamental techniques in information design, you can write SOPs that will truly work for people.Â
In this 45-minute education session, you will learn how to take a human-centered approach to writing more effective SOPs. Specifically, you’ll learn:
- How to develop AI prompts that can provide creative insight into writing stronger SOPs
- An organizational process for writing an SOP, starting with the audience and end result in mind
- How to integrate information design techniques to improve readability, clarity, and recall
