September 19-22, 2021 I Hyatt Regency Chicago | Chicago, IL

How to Have Those Uncomfortable, Difficult Conversations

September 21, 2021
1:30 pm - 2:45 pm
Grand Ballroom

How to Have Those Uncomfortable, Difficult Conversations

Having tough conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client, or having to tell the boss their request is unreasonable is something that no one looks forward to doing. We feel anxious and uncomfortable. Yet, our roles demand that we know how, and are willing to confront those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way; this session shows you how. You’ll be given an easy, and fun, framework to keep you professional and focused. Here’s what you’ll learn:

  • 10 tips for handling hard conversations so you are prepared, composed and confident
  • How to handle your emotions (and the emotions of the other person)
  • Danger zones to be alert for (don’t fall into these common traps)
  • To initiate conversations in a professional, respectful, and successful manner.

Speaker: Rhonda Scharf, President, On The Right Track- Training and Consulting™ INC

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