September 19-22, 2021 I Hyatt Regency Chicago | Chicago, IL

Leading the Reluctant: How to Move Prickly People to Preferred Outcomes

September 21, 2021
3:30 pm - 4:30 pm
Grand Hall G-J

Leading the Reluctant: How to Move Prickly People to Preferred Outcomes

How you intentionally relate to and communicate with others has a profound influence on your ability to build rapport, inspire collaboration, enhance positive camaraderie, resolve misunderstandings and lead through challenging times. Because people get “prickly” in times of change and uncertainty, leading can be as challenging as persuading a porcupine to race! How do you handle those moments when you encounter uncooperative (prickly) customers, team-members or partners? More importantly, how do you get them to work with you to achieve a mutually successful outcome? Get practical methods for communicating and building trust during uncomfortable times. Learn how to work with others to a shared success without getting stuck, and identify a personal strategy for improving your personal & professional relationships.

Learning Objectives:

  • Five essential principles that will increase accountability and enhance communication.
  • Persuasion techniques that inspire confidence and encourage cooperation
  • The Powerful Influence of Respect
  • How to minimize conflict by setting healthy boundaries

Speaker: Steven Iwersen, CSP

 

 

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