W3PM – Negotiation Power Skills Every Assistant Needs
To achieve results, administrative professionals must negotiate in a multitude of situations and issues throughout the day with confidence and competence. To meet the needs of executives and the organization, you must practice a variety of critical negotiation skills that must be adapted for different situations, not just in regards to money. What is negotiation and how can leveraging your individual negotiation style help you navigate workplace situations, tasks and people? Examine the specific interpersonal, strategic, and communication skills that must be artfully and tactfully combined to identify options and reach desired results. We will focus on some of the misunderstood skills and principles that will give you the courage and confidence to step into any negotiation field and make it a win-win.
- Evaluate the attributes, attitudes and actions that make you a good negotiator.
- Break down the 10 most effective negotiation strategies and why they work.
- Learn to use the power of proactive questioning and critical listening to gain influential impact.
- Understand tactics for managing emotional responses to tough negotiators, tension-filled situations, conflicting opinions and unrealistic expectations.