Root Cause Analysis: Figuring Out What Happened & How to Make Your Best Next Move (advanced)
Alert: this isn’t your typical problem-solving session! People have a natural tendency to jump to solutions when we encounter a problem, in an effort to be action-oriented. Too often though, we don’t ask “what happened” and “why did this happen?” And if we haven’t truly uncovered the root cause of a problem, we end up merely transforming one problem into another, wasting valuable time and resources. Similar to Marie Kondo’s KonMari method of organizing, we can use Lean methodology to uncover the value of solution practices like “5S” organizing and standardized work. Get ready to refine your thinking to make better decisions and never return to the same problem again.
- Learn methods to problem-solve and unveil the root cause of a problem
- Become familiar with common pitfalls and how to counteract them
- Identify the heart of the right fix: Combine, Eliminate, Resequence, or Simplify.
- Explore valuable tools like the Pareto Principle (aka the 80/20 Rule), the scientific method of Plan-Do-Check-Act, and asking “5 Why’s.”