Data-Driven Training

Our Approach to Learning at APC

Training at APC is specially curated to include the profession’s top experts in key areas based on data from the American Society of Administrative Professionals’ (ASAP) State of the Profession report. Each year since 2020, ASAP has produced the largest benchmarking survey ever for administrative professionals.

Key findings that define important, in-demand skill sets for your administrative role and your organization are the foundation for everything you’ll learn while you’re here.

Top Training Topics for Your Key Responsibilities

Based on the key responsibilities selected in ASAP’s 2024 State of the Profession report, you can expect to learn what’s important for administrative professionals to know today in the following topic areas:

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Organizational Communication:

  • Proficiency in facilitating internal communications 
  • Designing SOP templates and reports 
  • Mastery in business and technical writing 
  • Efficient management of meeting minutes and dissemination processes 
  • Tracking and reporting of deliverables 
  • Effective presentation skills tailored for leadership engagement 

Administration Management:

  • Development and analysis of office systems, procedures, and processes 
  • Oversight of filing and tracking systems 
  • Evaluation of office products and services for optimal efficiency 
  • Maintenance of compliance standards, inventory, amenities, and supplies 
  • Creation and implementation of training and orientation programs for colleagues or subordinates 
  • Strategic cultivation of visibility and influence within the organization 

Executive Support and Operations:

  • Management of executive scheduling, communications, and processes 
  • Efficient handling of travel arrangements and expense reports 
  • Oversight of Board of Directors management 
  • Implementation of change management strategies 
  • Contribution to business development initiatives 
  • Leadership of high-performance teams 

Meeting, Event, and Project Management:

  • Strategic planning of company projects, meetings, and events 
  • Collaboration and alignment with stakeholders for successful outcomes 
  • Negotiation and collaboration with vendors to meet project needs 
  • Monitoring and optimization of resource allocation for efficient project delivery 
  • Management of budgets for meetings, events, and projects 
  • Generation of insightful project management reports for informed decision-making. 

The Skills and Expertise You'll Gain

Did you know? In 2024, administrative professionals reported needing an average of 21 skills just to be successful in their roles. APC’s training will include a blend of overview, intermediate, and advanced level sessions to help you build your expertise in both power skills (like communication and leadership) and hard skills (like technology and efficiency). You can learn skills in areas like, but not limited to:


  • Collaboration tools (SharePoint, Teams, Slack, etc.) 
  • Videoconferencing and remote meeting tools (Zoom, Teams, etc.) 
  • Spreadsheet tools (Excel, Sheets, etc.) 
  • Document tools (Word, GDocs, Acrobat) 
  • Travel tools (Concur, TripIt, etc.) 
  • Presentation software (PowerPoint, Slides, Prezi, etc.) 
  • Design and picture editing tools (Canva) and technical design, graphics, and layout software (Adobe Publisher, Photoshop, InDesign, etc.) 
  • AI tools (ChatGPT, Grammarly, Copilot, EA Buddy, etc.) 
  • Internet research 


  • Email and calendar management 
  • Prioritization 
  • Time management 
  • Database management 
  • Data analysis and insights  
  • Meeting and event management/coordination 
  • Project management processes 
  • Budget management/monitoring/tracking 


  • Strong verbal and written communication 
  • Business and technical writing  
  • Reports 
  • Minute-taking 
  • Board management/coordination 
  • Networking 
  • Public speaking 
  • Staff morale or team-building activities 
  • Business social media management  


  • Influencing 
  • Negotiation 
  • Problem solving 
  • Critical thinking 
  • Decision making  
  • Leadership principles 
  • Relationship building 
  • Executive presence 

Want to learn more about the speakers and sessions?

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Interested in our past sessions and speakers?

Check out our 2023 lineup.

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