Data-Driven Training

Our Approach to Learning at APC

Training at APC is specially curated to include the profession’s top experts in key areas based on data from the American Society of Administrative Professionals’ (ASAP) State of the Profession report. Each year since 2020, ASAP has produced the largest benchmarking survey ever for administrative professionals.

Key findings that define important, in-demand skill sets for your administrative role and your organization are the foundation for everything you’ll learn while you’re here.

Organizational Communication:

Proficiency in facilitating internal communications
Designing SOP templates and reports
Mastery in business and technical writing
Efficient management of meeting minutes and dissemination processes
Tracking and reporting of deliverables
Effective presentation skills tailored for leadership engagement

Administration Management:

Development and analysis of office systems, procedures, and processes
Oversight of filing and tracking systems
Evaluation of office products and services for optimal efficiency
Maintenance of compliance standards, inventory, amenities, and supplies
Creation and implementation of training and orientation programs for colleagues or subordinates
Strategic cultivation of visibility and influence within the organization

Executive Support and Operations:

Management of executive scheduling, communications, and processes
Efficient handling of travel arrangements and expense reports
Oversight of Board of Directors management
Implementation of change management strategies
Contribution to business development initiatives
Leadership of high-performance teams

Meeting, Event, and Project Management:

Strategic planning of company projects, meetings, and events
Collaboration and alignment with stakeholders for successful outcomes
Negotiation and collaboration with vendors to meet project needs
Monitoring and optimization of resource allocation for efficient project delivery
Management of budgets for meetings, events, and projects
Generation of insightful project management reports for informed decision-making.

The Skills and Expertise You'll Gain

Did you know? In 2024, administrative professionals reported needing an average of 21 skills just to be successful in their roles? APC’s training will include a blend of overview, intermediate, and advanced level sessions to help you build your expertise in both power skills (like communication and leadership) and hard skills (like technology and efficiency). You can learn skills in areas like, but not limited to:

Technology

Collaboration tools (SharePoint, Teams, Slack, etc.)
Videoconferencing and remote meeting tools (Zoom, Teams, etc.)
Spreadsheet tools (Excel, Sheets, etc.)
Document tools (Word, GDocs, Acrobat)
Travel tools (Concur, TripIt, etc.)
Presentation software (PowerPoint, Slides, Prezi, etc.)
Design and picture editing tools (Canva) and technical design, graphics, and layout software (Adobe Publisher, Photoshop, InDesign, etc.)
AI tools (ChatGPT, Grammarly, Copilot, EA Buddy, etc.)
Internet research