*REPEAT SESSION
Ever faced a colleague, client, or executive who pushes your buttons, or found yourself in a conversation that feels like walking a tightrope? These moments are inevitable in today’s workplace, and how you handle them often determines your credibility, confidence, and career trajectory.
Whether you are at the beginning of your career or a seasoned Administrative Professional to the next level up or management, this interactive session equips you with practical strategies to navigate challenging personalities, communicate assertively, and handle high-stakes conversations with clarity and composure. You will learn how to protect your professionalism, maintain influence, and turn difficult conversations into opportunities for collaboration, respect, and trust.
Drawing on her global leadership and workplace experience, Dr. Mary Ritz brings real-world insight and practical tools that Administrative Professionals can immediately apply in conversations with peers, leaders, and executives, especially when the stakes are high and the pressure is real.
Key Takeaways:
- Identify different types of difficult personalities and behaviors
- Communicate clearly and assertively under pressure
- Navigate high-stakes conversations with confidence
- Transform conflict into collaboration
- Strengthen your professional credibility and influence
Who Should Attend: Administrative Professionals who want practical strategies for navigating challenging personalities and high-stakes conversations. Ideal for those who interact regularly with peers, leaders, and executives and are ready to turn difficult moments into opportunities for collaboration, respect, and strengthened influence.
