October 27-30, 2024 / Gaylord Rockies / Aurora, CO


The Emotion Tamer: Harnessing Emotional Intelligence for Better Workplace Relations

Oct 28 2024

11:30 AM - 12:15 PM MT

Edu Session Room 3

This engaging session offers administrative professionals a quick dive into Emotional Intelligence (EQ): a crucial skill set for mastering the demands of today’s fast-paced office environments. You will uncover the essential components of EQ—self-awareness, self-regulation, motivation, empathy, and social skills—and gain actionable strategies to enhance these qualities in your daily interactions. You will also do some reflective work to identify your own triggers and create a plan that works best for you.

By the end of this 45-minute session, you will be equipped with the tools needed to elevate your professional and personal effectiveness, ensuring you thrive in your administrative career.

Learning Objectives:

  • Participants will be able to define Emotional Intelligence and describe its essential role in enhancing effectiveness within an administrative role.
  • Participants will be able to assess and recognize their individual emotional intelligence competencies that are specific to the demands of administrative tasks.
  • Participants will be able to implement strategies for managing emotions effectively in real-time, which is crucial for maintaining professionalism in front-facing roles.


Fruitful Training Group

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