Join this session to gain control, confidence, and composure in the most highly charged situations. Learning to resolve conflict in the workplace can be done easily and quickly! No more shutting down completely, crying, avoiding, or lashing out in anger. Learn professional confrontation resolution skills that will equip you with the tools you need to respond confidently when faced with conflict situations.
If you are like most people when a situation requires you to say something, you either lash out in anger, or say the wrong thing. Do you ever walk away and say, “I wish I had said ….”? Those days are over.
Confident Confrontation Skills can be learned, practiced, and mastered.
You’ll learn about:
- Mindful language – what it is, what it does, and why we need to be aware of what we are saying
- Healthy vs. unhealthy conflict
- Avoiding the common (but critical) mistakes most people make in tense situations
- Dealing with conflict without authority
- Conflict styles and approaches. Learn which style to use and when to use them
- How to give feedback in stressful situations
- How to keep your cool at the same time as resolving conflict
Gain powerful strategies and techniques for dealing with the conflict you’ve been avoiding! Reduce your stress, increase your effectiveness, and repair the relationships damaged by the conflict. We’ll discuss how to handle the confrontation, things to say, and how to say them, all while maintaining your composure and defusing anger for both of you.
