Conflict is a natural and inevitable part of life, but it can become problematic when it is not managed effectively. This session provides attendees with the knowledge and skills needed to identify and manage conflict effectively, as well as the ability to manage difficult personalities. We will explore the different types of conflict, communication techniques, emotional intelligence, conflict resolution strategies, empathy, power dynamics, and conflict resolution in the workplace. Attendees will walk away with strategies and suggestions they can implement immediately in personal and professional settings.
You will walk away knowing how to:
- Identify different types of personalities and conflict and choose appropriate conflict resolution strategies.
- Effectively communicate in conflict situations, using active listening, assertiveness, and empathy.
- Manage your own emotions and respond to the emotions of others in a conflict situation.
- Apply conflict resolution strategies in the workplace and personal settings, leading to improved relationships and greater success in conflict resolution.